Macbook Air Disc erased

Discussion in 'MacBook Air' started by pgbc1014, Jan 18, 2014.

  1. pgbc1014 macrumors newbie

    Joined:
    Jan 18, 2014
    #1
    Hey guys,

    I have a problem with my Macbook Air. As I was upgrading my OS for the latest Maverick version, I found myself with an empty Disc when i restart the computer. I accessed the settings and my memory space is still occupied with 99 gigas that were used before. So, is there any chance to recover my data and programs that I used to have previous to the upgrade?

    Thank´s a lot guys!
    Pete
     
  2. priitv8 macrumors 68020

    Joined:
    Jan 13, 2011
    Location:
    Estonia
    #2
    Boot from Recovery Partition and see what you still have on boot disk.
    You could also try to run the Disk Utility for starters to see if boot disk requires any repair.
     
  3. simon48 macrumors 65816

    simon48

    Joined:
    Sep 1, 2010
    #3
    If you have another Mac use you could use target disk mode to pull data off.
     
  4. pgbc1014 thread starter macrumors newbie

    Joined:
    Jan 18, 2014
    #4
    Thanks for the reply guys...

    I´m gonna be honest, i´m a very basic user. where can I find the recovery partition? I don´t have another PC.

    Rgds
     
  5. simon48 macrumors 65816

    simon48

    Joined:
    Sep 1, 2010
    #5
    Hold command-R on startup until you get the Apple logo.
     
  6. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #6
    How are you able to "access the settings", if the hard drive is erased?
    If you are looking at the Disk Utility to see the hard drive, then you may be booted to the Recovery Partition, as that will give you various choices, such as Disk Utility, and others, despite the fact that you don't admit to knowing about it.
     
  7. pgbc1014 thread starter macrumors newbie

    Joined:
    Jan 18, 2014
    #7
    Ah ok... sorry, perhaps I explained myself on the wrong way. Before I had Microsoft Word, Excel,etc, down in the dock, now there´s only the items form a new Macbook, like it´s been purchased today. So, all the items that i had, all the music, photos, documents, are gone. But when i access the settings, in the "storage"place, it shows that 99 gigs are used. So I believe that the data should be somewhere else, I just don´t know where it is.
     
  8. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #8
    It almost sounds like you made a new login account and are in that account now?

    If you look in the /Applications folder in Finder do you see the other applications.

    Run this command in Terminal and tell us what you see? You should see "Shared" and all user account names.

    Code:
    ls /Users
     
  9. pgbc1014 thread starter macrumors newbie

    Joined:
    Jan 18, 2014
    #9
    Oh man!!!! Thank´s a lot!! I found the Applications in Finder. So, you guys were right. Now, how can i go to the other account???
     
  10. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #10
    What do you see in the Users folder from the command I posted?

    Did you in fact make a new account? If you did you should see the old one at the login screen.
     
  11. pgbc1014 thread starter macrumors newbie

    Joined:
    Jan 18, 2014
    #11
    It says:

    Last login: Sat Jan 18 23:09:10 on ttys000
    MacBook-Air-de-Pedro:~ pedrocarvalho1014$ 1s /Users
    -bash: 1s: command not found
    MacBook-Air-de-Pedro:~ pedrocarvalho1014$

    Where is the login screen? I have access automatically.
     
  12. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #12
    That commas is a lower case L and not a one.

    I mean the screen where you enter your password when you login. Is pedrocarvalho the only account on the computer?
     
  13. pgbc1014 thread starter macrumors newbie

    Joined:
    Jan 18, 2014
    #13

    Ok, now it shows this:

    Last login: Sat Jan 18 23:09:10 on ttys000
    MacBook-Air-de-Pedro:~ pedrocarvalho1014$ 1s /Users
    -bash: 1s: command not found
    MacBook-Air-de-Pedro:~ pedrocarvalho1014$
    MacBook-Air-de-Pedro:~ pedrocarvalho1014$ ls /Users
    Guest Shared pedrocarvalho1014
    PortDetect.log pedrocarvalho
    MacBook-Air-de-Pedro:~ pedrocarvalho1014$

    I don´t have a password to login :(

    What should I do?
     
  14. Weaselboy Moderator

    Weaselboy

    Staff Member

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    Jan 23, 2005
    Location:
    California
    #14
    Okay... it looks like you just have the one account and you are already logged in to that account. Can you open Finder and look in the /Documents and /Music folders etc and see if your data is there?

    It look like you are okay and your Dock just reset to default for some reason.

    If you go to /Applications folder and double click iTunes for example does it show your music like before?
     
  15. pgbc1014 thread starter macrumors newbie

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    Jan 18, 2014
    #15

    It doesn´t show anything :( :(

    It boots like it´s a new App. It even shows the terms for using.
     
  16. Weaselboy Moderator

    Weaselboy

    Staff Member

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    Jan 23, 2005
    Location:
    California
    #16
    Hmmm... that does sound like you made a new account, but you only have the one now.

    Can you see anything in Finder in the /Music or /Documents folders?

    So you had everything working fine, and all you did was install Mavericks? You did not erase the disk or anything first? Explain to me exactly how you upgraded.
     
  17. pgbc1014 thread starter macrumors newbie

    Joined:
    Jan 18, 2014
    #17
    I don´t see anything in Finder..It´s empty. I see the Office, but no files on it. It´s like I have to do all over again.


    All I did was, in Apple store I clicked in Maverick to upgrade, but I definitely did not erase anything.
     
  18. Weaselboy Moderator

    Weaselboy

    Staff Member

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    Jan 23, 2005
    Location:
    California
    #18
    [​IMG]

    I'm not sure if your are in the Finder. It is this icon on your Dock. Click it then navigate to your Documents folder and tell me if you can see your documents (assuming you had some there before).
     
  19. pgbc1014 thread starter macrumors newbie

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    Jan 18, 2014
    #19
    Yeah, i´ve been there.. The files that I had are gone. I think you were right, for sure there´s other user but I don´t know how to access.
     
  20. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #20
    From looking again at the ls /Users output, I do see two users there. There is a "pedrocarvalho1014" user and a "pedrocarvalho" user. I suspect your files are in pedrocarvalho. So if you restart and get to the login screen you don't see those two user names with a choice to login to one of them?

    Open System Preferences and Users & Groups. What users do you see there?

    Code:
    MacBook-Air-de-Pedro:~ pedrocarvalho1014$ ls /Users
    Guest	 Shared	 pedrocarvalho1014
    PortDetect.log	 pedrocarvalho
    Copy/paste the command below into Terminal and tell me if you see your documents? You will prompted for your password.

    Code:
    sudo ls /Users/pedrocarvalho/Documents
     
  21. pgbc1014 thread starter macrumors newbie

    Joined:
    Jan 18, 2014
    #21
    it shows:
    Last login: Sat Jan 18 23:10:57 on ttys000
    air-de-pedro:~ pedrocarvalho1014$ sudo ls /Users/pedrocarvalho/Documents

    WARNING: Improper use of the sudo command could lead to data loss
    or the deletion of important system files. Please double-check your
    typing when using sudo. Type "man sudo" for more information.

    To proceed, enter your password, or type Ctrl-C to abort.

    Password:
    .localized Microsoft User Data RDC Connections
    air-de-pedro:~ pedrocarvalho1014$



    How can I access the other user. I don´t have a Password to login so it does´t´show that choice..

    I do confirm! I have 2 users. How can i go to the other one?
     
  22. Weaselboy Moderator

    Weaselboy

    Staff Member

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    Jan 23, 2005
    Location:
    California
    #22
    Do you mean you normally login with no password? You will need to go into Users & Groups and create and admin password for the pedrocarvalho1014 account if you don't have one already. Then run the command I gave you and use that password.

    Try going to Users & Groups and click login options at the bottom and make sure auto login is turned off. Then logout and see if the other account shows on the login screen.
     
  23. Consultant macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #23
    Restore from your Time Machine backup. Just a few clicks.

    Or go make appointment with Apple Store Genius Bar and they'll help you.
     
  24. pgbc1014 thread starter macrumors newbie

    Joined:
    Jan 18, 2014
    #24
    My friend, thank you so much for your patience and help, you gave all the information I needed to solve my problem. So, I accidentely create a new Admi. and that´s why I wash´t able to access my files.

    Thank´s a million!!! Greetings from Lisbon!
     
  25. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #25
    Glad it worked out. It finally dawned on me you had auto login turned on and that is why you were not seeing the option to login to the other account. :)
     

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