My MacBook Air of just over 1 year old is no longer working. For a few weeks a message was popping up saying that the start up disk was full, so I deleted as many old files as I could and emptied my trash, thinking that would be enough. However, two days ago whilst using my macbook it froze, and when I restarted it, the screen remained grey. Soon after, a flashing file icon with a question mark appeared. After googling this, I found that this was supposedly a common problem with a number of online fixes, with the flashing image simply meaning that it could not detect the start up drive. I had an appointment at my local apple store today to get the problem fixed, but sadly it was not as simple as thought. I was told by apple that the problem is in fact an electrical fault with the SSD and so that needs to be replaced. I was quoted £325 for the new drive, but an even greater cost are the numerous photos and precious files that I have been told are lost forever. Whilst my documents have been backed up, many photos I fear are lost forever. Is there any way that the previous files on my macbook can be transferred or is it true that they are lost forever? Finally, as my warranty has just run out (literally), I am not covered for the repairs. However, I have been advised to make a consumer rights claim as the product I was sold (by pcworld) is faulty and should be repaired by them? Has anyone experienced a similar problem? You expect such a product with a price tag of £1000 to last longer than just over one year.