Hi all, I purchased a new Macbook Air 11" from Bestbuy only about 6 months ago. Last month I installed an update through the Appstore, and immediately following the update the Macbook crashed. When I restarted the computer, I got the problem of the flashing harddrive with the ? mark. This has become a regular issue (about once per day) and I have to go through a procedure of holding the option key on startup to get to recovery (takes about 30 minutes usually), then turning the computer off and waiting 5-10 minutes. Sometimes it will boot normally, and sometimes I have to do the process again. It randomly crashes, and it somewhat randomly decides to just turn back on again as if nothing has happened. I have done the complete wipe of the HD and reinstall of the OS twice now, but to no avail. The most frustrating issue, and what my main question is regarding is this... Remember, I only purchased this computer about 6 months ago, NEW!! I called the Apple store in my town, and they have told me that unless I spend $300 on buying 3 year applecare, then they can't help me. I was infuriated - how can I buy a brand new computer for $1300 from a very large and wealthy company, download their update that completely destroys the computer, then have them tell me that I need to pay another $300 before they will even look at it? I then called the main apple store, and they told me essentially the same thing, only they offered me the 3 year applecare for $180, but it was the same story - they won't help me until I pay additional money. I've never been so upset with a company, and this just doesn't seem right. Have I just expressed myself inaccurately over the phone? Does anyone else have a similar situation? I have been in classes and traveling the past two months, but next week I will finally have the chance to go into the store and speak with someone in person - maybe that's been the problem all along. Does anyone have any advice or insight? This is my first apple, and I can't express enough how utterly disappointed I am in their customer service. Even though I'm a poor student and don't have any money to waste, I'm tempted to just be foolish and chuck this computer in the garbage and never purchase another apple product again. I'm so frustrated. Any help will be gladly appreciated.