MacBook Air frozen curser moves but cannot press anything

Discussion in 'MacBook Air' started by MacBookAir User, Jul 29, 2015.

  1. MacBookAir User macrumors newbie

    Joined:
    Jul 29, 2015
    #1
    I recently let a friend log into the guest account on my MacBook Air they switched accounts while I the administrator was logged in. They switched to the guest user account and my MacBook Air just crashed... The curser moves but am not able to press anything...

    I have held the power button down but nothing happens it will NOT reboot, restart or anything...

    I cannot press the apple button in the top left hand of the screen to try and force quit anything I can NOT press anything...

    I have left it for a full day and it's still frozen.. I left the battery to run dead the laptop died but when I put the charger in it just booted back to the same frozen screen......

    I have closed the lid for hours and still nothing ..... I have seen similar problems but I'm not able to press, select or shutdown anything...

    Please help me as I have not more options
     
  2. motrek macrumors 68020

    Joined:
    Sep 14, 2012
    #2
    You didn't hold down the power button long enough.

    If you hold it down for over 6-7 seconds and the machine doesn't turn off, then something is catastrophically wrong with the laptop. Or I guess that button is broken, but that seems unlikely.
     

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