I had a colleague bring me their MacBook Air seeking help. The LCD would only display gibberish/garbled/etc. It's hard to tell if it is an LCD problem or a video card problem. The screen is completely unreadable. They also desperately needed to get some school documents off the system for an upcoming event. The laptop is less than a year old. They took it to an Apple Genius at the Fashion Island mall in California. The Apple Genius basically sent them away with a card to a local guy that works out of their garage that might be able to help get the data off. Very odd. The Apple Genius didn't even bother to try connecting the MacBook Air to an external display. If he would have, he would have seen that it displayed perfectly fine on the external monitor. Then he could have helped transfer the school documents to a flash drive and been done. Resulting in good support and a happy customer. I thought Apple Geniuses were heavily trained? Why didn't they troubleshoot this system properly? Are they allowed to send customers to people that work out of their garage? I think the point of this post is that it's really surprising how poorly an "Apple Genius" supported a customer. I thought Apple held them to higher standards.