Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.


macrumors newbie
Original poster
Mar 22, 2015
My ex just sold me her macbook air and wanted me to erase all her information before I started using it. I erased the hard drive from the disk utility, but when I restarted and attempted to reinstall OS X, it first said "To download and restore OS X, your computer's eligibility will be verified with Apple." I clicked continue and I get an error message saying "Could not find installation information for this machine. Contact AppleCare." I restarted the computer and internet recovery automatically started. This just brought me back to the OS X Utilities. I tried to reinstall OS X again and same error message. Any suggestions?


Staff member
Jan 23, 2005
What year MBA is it? If it is on this list, you should be able to boot to Internet recovery with command-option-r (not command-r) and use Internet recovery.

Following on Raunien's idea... maybe try turning off encryption on your wifi for this.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.