MacBook Air Reinstall OS X Problem

Discussion in 'MacBook Air' started by MkNY83, Mar 22, 2015.

  1. MkNY83 macrumors newbie

    Joined:
    Mar 22, 2015
    #1
    My ex just sold me her macbook air and wanted me to erase all her information before I started using it. I erased the hard drive from the disk utility, but when I restarted and attempted to reinstall OS X, it first said "To download and restore OS X, your computer's eligibility will be verified with Apple." I clicked continue and I get an error message saying "Could not find installation information for this machine. Contact AppleCare." I restarted the computer and internet recovery automatically started. This just brought me back to the OS X Utilities. I tried to reinstall OS X again and same error message. Any suggestions?
     
  2. Raunien macrumors 6502

    Joined:
    Aug 3, 2011
    #2
    Might wanna try a different internet connection?
     
  3. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #3
    What year MBA is it? If it is on this list, you should be able to boot to Internet recovery with command-option-r (not command-r) and use Internet recovery.

    Following on Raunien's idea... maybe try turning off encryption on your wifi for this.
     
  4. Y So Jelly macrumors regular

    Joined:
    Sep 14, 2013
    #4
    Did you format the partition after erasing it?
     

Share This Page