MacBook Air Reinstall OS X Problem

Discussion in 'MacBook Air' started by MkNY83, Mar 22, 2015.

  1. MkNY83 macrumors newbie

    Mar 22, 2015
    My ex just sold me her macbook air and wanted me to erase all her information before I started using it. I erased the hard drive from the disk utility, but when I restarted and attempted to reinstall OS X, it first said "To download and restore OS X, your computer's eligibility will be verified with Apple." I clicked continue and I get an error message saying "Could not find installation information for this machine. Contact AppleCare." I restarted the computer and internet recovery automatically started. This just brought me back to the OS X Utilities. I tried to reinstall OS X again and same error message. Any suggestions?
  2. Raunien macrumors 6502

    Aug 3, 2011
    Might wanna try a different internet connection?
  3. Weaselboy Moderator


    Staff Member

    Jan 23, 2005
    What year MBA is it? If it is on this list, you should be able to boot to Internet recovery with command-option-r (not command-r) and use Internet recovery.

    Following on Raunien's idea... maybe try turning off encryption on your wifi for this.
  4. Y So Jelly macrumors regular

    Sep 14, 2013
    Did you format the partition after erasing it?

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