Macbook Air - Replace battery now

Discussion in 'MacBook Air' started by Tochill, Nov 9, 2010.

  1. Tochill macrumors newbie

    Apr 13, 2010
    Hi, I just got a maxed out Macbook Air from MacMall today and it won't hold a charge and the battery says replace battery now. What are my options? This is my first Mac purchase. Will the Apple Store swap it out or make me send it back to Mac Mall? Thanks!
  2. GoCubsGo macrumors Nehalem


    Feb 19, 2005
    Return to MacMall basically as a DOA (dead on arrival because product is dysfunctional upon receipt).

    When you buy something new from a reputable store a return policy should be in place and you should exercise your rights under said policy.
  3. linkandzelda macrumors regular

    Nov 8, 2010
    Aww thats a shame. But yea, you can get a full refund/replacement. Thier policy is on the website.
  4. Tochill, Nov 9, 2010
    Last edited: Nov 9, 2010

    Tochill thread starter macrumors newbie

    Apr 13, 2010
    Do you know if this is a real slow process? Will they make me pay shipping both ways? I emailed the guy who said he was my account executive.

    I looked online and it looks like they do not take Apple's products back at all... Wow, does anyone else have experience with this?
  5. PBG4 Dude macrumors 68030

    PBG4 Dude

    Jul 6, 2007
    Call Apple, it will work out better for you in the end if you deal with Apple directly.
  6. GeekLawyer macrumors 68020


    Jun 2, 2007
    The post is coming from inside the house!
    No direct experience with this. I'm sure they want you to take advantage of AppleCare. Give them a call. Or make a Genius Bar appointment if you're near an Apple retail store. That would be quicker than dealing with MacMall, anyway, I imagine.
  7. fyrefly macrumors 6502a

    Jun 27, 2004
    It's surprising that the wouldn't take returns on Apple products? That screams shady to me.

    But if you have an Apple Store near you, you can take it there and they can probably fix it within 24 hours. It's probably just a battery swap (which you can't do, but they can do fairly quickly).
  8. iserian macrumors 6502

    Apr 30, 2010
    Palo Alto Apple Store
    Would be interested to know if Apple store will replace it with a new unit given it was originally purchased through MacMall - or would they go white box?
  9. AppleGoddess macrumors 6502a


    Sep 30, 2010
    This is why I only buy from Apple online, you will need to return it to Mac mall, if you bought from Apple they would send you a advanced replacement they ship overnight and than you would return the defective one.

    I had this happen on a rev. B macbook air.
    Macmall Takes forever on returns and Apple tells you to return it to them.

    This is a PITA.
    Good Luck.
  10. Tochill thread starter macrumors newbie

    Apr 13, 2010
    I have an appointment at their Perimeter store in Atlanta at 6:40 , i'll report back what they say.
  11. Fuchal macrumors 68020

    Sep 30, 2003
    I would expect Apple to just give you a new one.
  12. AppleGoddess macrumors 6502a


    Sep 30, 2010
    they should, but they made me return mine to macmall.
  13. Tochill thread starter macrumors newbie

    Apr 13, 2010
    Did MacMall give you any problems returning it?
  14. T4R06 macrumors 65816

    Oct 8, 2007
    right now this is how it works..

    i had a problem with my ATV2 apple ask for the box and everything. they swap out with the new one retail box sealed.

    i had problem with my MBA 2days ago and same thing i brought all the package and replaced with new one sealed.

    try, bring all box etc and apple might replace it even you bought it at macmall
  15. AppleGoddess macrumors 6502a


    Sep 30, 2010
    No, just took a long time.
  16. linkandzelda macrumors regular

    Nov 8, 2010
    I dont have experience dealing with MacMall, But i cant believe they wont take returns on Apple products... After all they sell Apple products mainly so that means they won't take returns at all. If it doesn't work out at the Apple Store then try making a formal complaint or something. Them selling a faulty product, they are clearly in the wrong. Perhaps it is possible to deal with Apple directly as, they are pretty much the middle man in the sales process i'm guessing, being an authorised reseller and all. Did you call the Apple awranty number they provided in the MacMall Ts&Cs page for returns?
  17. teski macrumors regular

    Oct 23, 2010
    The crazy thing is that I can't find any type of return policy on their site!
  18. fyrefly macrumors 6502a

    Jun 27, 2004
    Technically, I'd say that Apple should probably just offer to diagnose and fix it for you.

    (As an aside, for things like the ATV and iPhones/iPods - they're too "consumable" - so Apple just does over the counter replacements vs. repairs).

    But if the store's being nice, and/or you bitch enough, I bet they're just give you a new one. :D
  19. aristobrat macrumors G5

    Oct 14, 2005

  20. Tochill thread starter macrumors newbie

    Apr 13, 2010
  21. Tali macrumors member

    May 20, 2010
    Just make sure you have some written proof (signature at best) of you trying to inform them of the DOA MBA.

    I don't know about U.S. consumer protection laws, but you got at least 1 year of Apple Care, and your MBA isn't working. So just call them. I had a DOA MBP about a year ago (didn't buy from Apple), got a new one after calling Apple Care.

    But be sure to have proof that you informed them within a couple of days of receiving the MBA.
  22. aristobrat macrumors G5

    Oct 14, 2005
    Right after a launch, Apple Stores seem to especially bend over backwards to help folks (no matter where you bought it from), so hopefully in ~40 minutes, you'll be back up and running again! :)
  23. pfjellman macrumors regular


    Mar 18, 2010
    yeah i'd definitely deal with apple direct. they should send you an overnight advanced replacement no problem.
  24. Tochill thread starter macrumors newbie

    Apr 13, 2010

    Well i went to the Apple store and they couldn't have been nicer to me. I told them the issue and they were very apologetic and the look on the guys face when i told him it was my first Mac and the problem i had was awesome. He was completely sympathetic and told me not to even consider sending it in for repair. He said we should swap it out right away. Took 20 minutes to get all the overrides done in the computer but they got me squared away and even let me boot it up in front of them to make sure i wasn't the problem. That was some serious customer service and now i am happily typing away on my new macbook air!
  25. gecis macrumors regular

    Jun 26, 2010

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