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Macbook air turned off

G

Goobypls

macrumors newbie
Original poster
Mar 23, 2017
28
2
Hi all,



Macbook air 2013



Was browsing the Web and the screen developed vertical Gray and black lines and frozen



Then it went black and it made three siren noises every few seconds



I pressed off and the siren stopped. When I power it back on the siren restarts but there is no screen, only black



Help appreciated
 
Follow the steps in the link below and see if that solves your issue.

https://support.apple.com/en-gb/HT201295

FYI three tones then 5 second pause in a row is memory issues.

Three long tones then three short tones is a corrupt efi rom in recovery mode. (You should leave the computer powered on. It will recover itself)
 
Last edited:
Gav2k said:
Follow the steps in the link below and see if that solves your issue.

https://support.apple.com/en-gb/HT201295

FYI three tones then 5 second pause in a look is memory issues.

Three long tones then three short tones is a corrupt efi rom in recovery mode. (You should leave the computer powered on. It will recover itself)
Click to expand...

Thanks for help. Resetting the smc did nothing.

The tones I am getting are always the same length, always three in a row
 
Your ram has gone bad and isn't passing the data integrity check mate.
[doublepost=1490257916][/doublepost]I should add there was a replacement program for 2013 mba's. try taking it into Apple ;)
 
You sure it's not a scam website? I don't know of a legitimate system warning that sounds like a "siren." RAM failure produces beeps. Seems more like something designed to panic a user into phoning a fraudulent tech support number.

Following the steps in this article may be more fruitful than resetting the SMC: https://support.apple.com/HT203987
 
A beep is a more accurate description.

Given its an old laptop I guess I don't qualify for service. How much is a new logic board and if I have a 4 year old laptop am I better off buying a new laptop entirely
 
Goobypls said:
A beep is a more accurate description.

Given its an old laptop I guess I don't qualify for service. How much is a new logic board and if I have a 4 year old laptop am I better off buying a new laptop entirely
Click to expand...
There is a repair program on the 2013 mba. Check Apple support for details. You may be able to get your issue fixed if you take it in.

To replace the logic board is a simple but costly process. $200+ depending on the specs.
 
Gav2k said:
There is a repair program on the 2013 mba. Check Apple support for details. You may be able to get your issue fixed if you take it in.

To replace the logic board is a simple but costly process. $200+ depending on the specs.
Click to expand...

Apple support say my complimentary technical support has expired. I guess I can still take it to an apple store?
 
ApfelKuchen said:
Apple will still service that model if you're willing to pay for service (or if it qualifies for the service program - problem is, the service program covers Flash storage, not RAM, and Flash failures don't produce beeps). https://support.apple.com/HT201702
Click to expand...

I see. What is the best way to get apple to service it? Apply to an accredited apple store? Or should I attend a nonaffiliated apple store
 
Goobypls said:
I see. What is the best way to get apple to service it? Apply to an accredited apple store? Or should I attend a nonaffiliated apple store
Click to expand...

There are official Apple Stores (owned by Apple). Those will diagnose the Mac at no charge, and provide a free estimate. Whether there's a charge for repair depends on what they find. If there is one convenient to you, that would be my first recommendation. If you had an older Mac (five years old or older), the official Apple Stores may not provide service, under their Vintage and Obsolete policy https://support.apple.com/HT201624 - it might then be better to go to an independently-owned shop, which may have different policies about what they will or won't service.

There are also "Apple Authorized Service Providers." These are independently-owned businesses that have an official relationship with Apple. Their staff and practices have to meet Apple's standards. They provide service under the Apple warranty and AppleCare service agreements. For non-warranty service, they are free to charge for diagnosis as well as repairs. In some countries, Apple Authorized Service Providers are the only official Apple service available.

"Nonaffiliated Apple Store" is a contradiction of terms. If they are nonaffiliated, they are not representing Apple. Apple has no say in their practices or policies. Any repair shop can offer to repair an Apple product. Whether you choose to use them is up to you.
 
OP:

You've been advised multiple times above about "what to do next":
TAKE IT TO A BRICK-n-MORTAR APPLE STORE.

Let them look at it.

They might, just might, offer a free repair.

If they don't, then it's time to consider what your other options are...
 
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