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Macbook air, whitescreen with blinking question mark and folder

aztec123

aztec123

macrumors newbie
Original poster
Oct 23, 2013
25
4
Hello,

A friend of mine gave me his mac, with this problem.
First thing i've tried, is to boot up a live ubuntu, to save all the personal files.

But i couldn't find the ssd.

All i've got is this image.
(in spanish)

is the ssd dead ?

thanks.

ientviUgRlJQl.JPG



example photo of error
ib1EgJcxFDI08X.jpg
 
Last edited:
It appears the SSD is dead. Is this a 2012 MBA with the 128GB Toshiba drive? Apple will replace the SSD if it is.
 
aztec123 said:
Hello,

A friend of mine gave me his mac, with this problem.
First thing i've tried, is to boot up a live ubuntu, to save all the personal files.

But i couldn't find the ssd.

All i've got is this image.
(in spanish)

is the ssd dead ?

thanks.

Image


example photo of error
Image
Click to expand...

Is it the 2012 model? The SSD is probably dead, but Apple is replacing them for free if they're covered under the replacement program.
 
If it's a 2012 with what was supposed to be a 128GB SSD, then it's affected by this issue:

http://www.apple.com/support/macbookair-flashdrive/

You should be able to take this to an authorized Apple repair center for replacement, through these things are failing like crazy right now, and with the replacement program in full force, supplies of new SSDs are constrained. So, it could be a bit of a wait.

Unfortunately, the data on the drive is a lost cause, unless he has a backup.
 
My 13-inch 2012 MBA just failed this morning. Sigh, should have seen it coming but foolishly thought the firmware update Apple released was going to fix the problem.
 
is there a way to know 100% that the sdd is dead ?
this is the macbook
 

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Took mine to the Apple store and they said that it will "be at least 3 weeks" before they have the SSD in stock. That's asinine. I can't wait three weeks since I depend on my computer for work and it's my only computer.
 
a few more pics to confirm any kind of info.

is it dead or not ? i can see it in there.
 

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Your SSD is showing up as a 32KB drive. This is one of the signs of SSD failure related to the Toshiba SSD recall.
 
lol, my bad hehe...

has anyone tried to install os x on a pendrive or sd card ?
is it possible and does it work well ?

thanks
 
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