MacBook Air won't boot up

Discussion in 'Mac Basics and Help' started by userjoy, Jan 10, 2012.

  1. userjoy macrumors member

    Jan 1, 2012
    New mac user - had this thing three weeks. I was trying to use "terminal" to make files visible. I got an error in the terminal window, and couldn't type in any commands. So I figured I'd just restart the computer to clear out whatever oddness was causing that.

    It won't reboot. Can't get to where it forces me to put in a password to log on.

    What can I do? Returning it is high on my list, but I need to at least recover the work I've done on it in the past few weeks.
  2. userjoy thread starter macrumors member

    Jan 1, 2012
    Mac won't boot - solved

    Thanks for the guidance. I called Apple Support and after an hour and a half on the phone (mostly on hold) and talking to three different people, the hard disk was repaired and it works again. Good thing I still have a reliable PC so I could go on line to find apple support - also so that when this happens again I can come back to this post via my PC and find your recommendations!

    I never did anything in terminal - it didn't work. That's why I tried to reboot, and found that wouldn't work either. After the computer finally got working again, I found an alternate solution to the problem that I wanted to use terminal to address. (not an interesting problem...)

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