Macbook battery dying, will Apple replace it?

Discussion in 'MacBook Pro' started by FaultyGluestick, Apr 5, 2007.

  1. FaultyGluestick macrumors member

    Joined:
    Jun 16, 2006
    #1
    I've had my Macbook for 7 months now and just recently I've noticed a major drop in battery life. Coconut battery shows that the current capacity is only 2545 mAh, 48% of the original 5200 mAh. Just last week it was at 61%. I calibrate it and everything, but I don't know why this happens. I'm assuming that my battery needs to be replaced and I thought perhaps it would be covered under my complimentary 1 year warranty. However, I read the "exclusions and limitations" under the warranty and it says "This warranty does not apply:...(f) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship". What reason do I have to give them so that they would replace my battery? Do they replace them often?
     
  2. Scarlet Fever macrumors 68040

    Scarlet Fever

    Joined:
    Jul 22, 2005
    Location:
    Bookshop!
    #2
    that kind of drop in battery life isn't normal, especially this fast. it sounds like a fault in workmanship, so give Apple a call, or take it in to an AppleCenter and tell them whats happened. i reckon you'll get another battery :)
     
  3. FaultyGluestick thread starter macrumors member

    Joined:
    Jun 16, 2006
    #3
    Mmm, I don't have apple care and there aren't any apple stores in Vancouver. If I go to an authorized reseller, will they replace it for me at no cost?
     
  4. juanster macrumors 68020

    juanster

    Joined:
    Mar 2, 2007
    Location:
    toronto
    #4
    i don't think they will, i think your best bet is to try calling apple, actually, why don't u try to see if they replace it for you on the spot, then if they don't give apple a call, i don't believe a 7 month battery should be dropping like that for any reason..:rolleyes:
     
  5. JNB macrumors 604

    JNB

    Joined:
    Oct 7, 2004
    Location:
    In a Hell predominately of my own making
    #5
    If it's a 7-month old Macbook, it's under warantee.

    BTW, you should get Applecare within the next five months. If you can claim student status (or faculty or staff) at a school, you can get it for $218 CDN. Or $183 USD. Not sure which Vancouver you're in... ;)
     
  6. FaultyGluestick thread starter macrumors member

    Joined:
    Jun 16, 2006
    #6
    I don't have apple care so one call would cost me $49 US. Can't I contact them by email?

    EDIT:
    I don't know who to listen to. Many people say get applecare, but an equal number say don't. Chances of getting it is slim though, my dad would never pay for it.
     
  7. iLoveMyMBP macrumors regular

    iLoveMyMBP

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    Feb 4, 2007
    Location:
    New York
    #7
    I'd make an appointment at the apple store ASAP
     
  8. JNB macrumors 604

    JNB

    Joined:
    Oct 7, 2004
    Location:
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    #8
    For a desktop machine, you may not need it, but laptops are a different story altogether. One repair (and if you use it and carry it around daily, that's likely) will easily exceed the cost of the AppleCare. It's insurance. It's protecting a valuable investment. It's saving money in the long run. Try those arguments.

    And I'm sure Dad would be more open if he saw the value in it, so you have to provide him with a reason to see the value. Maybe there's something extra you can do for him, a barter, if you will. Convert his old home movies to DVD, a set of custom CD's of his favorite music, his own website that he can show off to his friends. You'll think of something.
     
  9. FaultyGluestick thread starter macrumors member

    Joined:
    Jun 16, 2006
    #9
    Haha I already do half of those for him, and more. I'll start small and convince my mom first.

    For the time being, what should I do?
     
  10. klaxamazoo macrumors 6502

    Joined:
    Sep 8, 2006
    #10
    Just call them anyway and be polite but firm about not paying $49. Say that you expect Apple to stand by their product, you're disappointed. Ask for a supervisor. I've had a lot of problems with the local apple re-seller and always call Applecare and mention that I get bad service at the re-seller. The only time I had a problem I just hung up, called again and the next customer support representative was very helpful.

    Just don't pay $49 for a phone call.
     
  11. JNB macrumors 604

    JNB

    Joined:
    Oct 7, 2004
    Location:
    In a Hell predominately of my own making
    #11
    Start with the nearest Authorized Apple Serivce Center - they can do warantee work, including replacing a battery (if Apple ok's it). You might want to consider getting a second battery for it. I have ALWAYS had a spare., can't imagine not anymore. I know, more money.

    Try conditioning the battery again, extend the life as much as possible. Keep it on AC as much as you can, carry the power brick with you when you have to go mobile.
     
  12. FaultyGluestick thread starter macrumors member

    Joined:
    Jun 16, 2006
    #12
    Mmm ok thanks! I'll try the campus store. Hopefully they'll do it for me.
     
  13. e12a macrumors 68000

    e12a

    Joined:
    Oct 28, 2006
    #13
    it'll work. my suitemate got his battery sent in by the campus' custom apple store under warranty.
     
  14. The Stig macrumors 6502a

    The Stig

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    On the track
    #14
    You're going to have to call them and work through it with them.

    The Stig
     

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