I apologise in advance if this is the wrong forum, mods please move it. Also, this is quite long.
On Friday my 2.66ghz unibody broke, it would stall on load, this is the third time that the machine has broke, the first time the screen flickered, the second time, airport kept turning off.
I got an appointment at the Trafford centre genius bar, because of the previous problems and the amount of time I've spent with my machine being broke (i make my income from my mac) I asked if I could just have the machine replaced, they told me that they did not have the authority to do that and I would have to speak to apple care, okay I said. They then told me that the problem was the hard drive, it just needed a new one. They said the waiting time for repair was 2-3 weeks, they then said that because the waiting time was so long I could try the arndale centre, or just replace it myself. I decided to go to the arndale centre store and got an appointment the same day.
The arndale store told me the exact same thing, that it was the hard drive, and that the wait was 2-3 weeks for repair, then they said because of the waiting time they recommend that I just get a new hard drive and repair it myself, 'cool' I said, 'what store do you recommend to get one from', they told me and gave me directions, I got the hard drive, reformatted and reinstalled, the exact same problem.
So the next day I rang apple care explained my problem they put me through to tech support and I explained my problem again, tech support told me that they could have it picked up the next day, repaired and back to me in a few days. Because of the previous problems with the machine and the fact that I had just spent £90 on a new hd because they told me to, I said that wasn't good enough and I just want it replaced.
So tech support put me through to customer services, who I had to explain my problem to again because tech support informed them incorrectly. Customer services told me that they just needed to check with the arndale store and then they will see about getting it replaced. They told me they would ring me back in a while.
I waited all day then received a voice mail telling me that they couldn't reach the store, it was probably being refurbished or painted, wtf! I called them back the next day (today), they told me they spoke to the arndale store and that what I said was correct, but the genius I spoke to only advised to get a new hd, that I was told they prefer I leave it in the store and that the waiting time was only 5-6 days. Because of this I would have to take it back to them and leave it with them.
At this point I was annoyed, my machine had been broke for the third time, already this time for 5 days, 3 of those days I had spent jumping through apple hoops. I explained to customer services that that was not what I was told and yesterday it was suggested by them that It would just be replaced after they confirmed what i told them, and that tech support who I spoke to before customer services said they could repair the machine in a few days. Customer services then told mes that tech support was wrong, it would take at least 2 weeks, and that I needed to speak to the store about getting it replaced. I then told customer services that the stores told me they had no authority to replace them, customer services then told me that is incorrect. This went back and forth for a few minutes until I got very annoyed, shouted 'f**k' then hung up the phone.
So I went to book a genius bar appointment with arndale but cant get anything till tomorrow, I have however managed to get an appointment with the traford centre tonight.
This is the third time my machine has broke, I can't afford the time to have it repaired yet again, I'm out £90 and every apple person I speak to tells me a different thing, and that every other appple person I have spoke to is wrong.
I need some advice?
On Friday my 2.66ghz unibody broke, it would stall on load, this is the third time that the machine has broke, the first time the screen flickered, the second time, airport kept turning off.
I got an appointment at the Trafford centre genius bar, because of the previous problems and the amount of time I've spent with my machine being broke (i make my income from my mac) I asked if I could just have the machine replaced, they told me that they did not have the authority to do that and I would have to speak to apple care, okay I said. They then told me that the problem was the hard drive, it just needed a new one. They said the waiting time for repair was 2-3 weeks, they then said that because the waiting time was so long I could try the arndale centre, or just replace it myself. I decided to go to the arndale centre store and got an appointment the same day.
The arndale store told me the exact same thing, that it was the hard drive, and that the wait was 2-3 weeks for repair, then they said because of the waiting time they recommend that I just get a new hard drive and repair it myself, 'cool' I said, 'what store do you recommend to get one from', they told me and gave me directions, I got the hard drive, reformatted and reinstalled, the exact same problem.
So the next day I rang apple care explained my problem they put me through to tech support and I explained my problem again, tech support told me that they could have it picked up the next day, repaired and back to me in a few days. Because of the previous problems with the machine and the fact that I had just spent £90 on a new hd because they told me to, I said that wasn't good enough and I just want it replaced.
So tech support put me through to customer services, who I had to explain my problem to again because tech support informed them incorrectly. Customer services told me that they just needed to check with the arndale store and then they will see about getting it replaced. They told me they would ring me back in a while.
I waited all day then received a voice mail telling me that they couldn't reach the store, it was probably being refurbished or painted, wtf! I called them back the next day (today), they told me they spoke to the arndale store and that what I said was correct, but the genius I spoke to only advised to get a new hd, that I was told they prefer I leave it in the store and that the waiting time was only 5-6 days. Because of this I would have to take it back to them and leave it with them.
At this point I was annoyed, my machine had been broke for the third time, already this time for 5 days, 3 of those days I had spent jumping through apple hoops. I explained to customer services that that was not what I was told and yesterday it was suggested by them that It would just be replaced after they confirmed what i told them, and that tech support who I spoke to before customer services said they could repair the machine in a few days. Customer services then told mes that tech support was wrong, it would take at least 2 weeks, and that I needed to speak to the store about getting it replaced. I then told customer services that the stores told me they had no authority to replace them, customer services then told me that is incorrect. This went back and forth for a few minutes until I got very annoyed, shouted 'f**k' then hung up the phone.
So I went to book a genius bar appointment with arndale but cant get anything till tomorrow, I have however managed to get an appointment with the traford centre tonight.
This is the third time my machine has broke, I can't afford the time to have it repaired yet again, I'm out £90 and every apple person I speak to tells me a different thing, and that every other appple person I have spoke to is wrong.
I need some advice?
