I'm at my wits end! Was wondering if you guys had any bright ideas. Here's the story. For about two weeks now my broadband speed has been averaging 110kbps, as confirmed by these two sites: http://resources.zdnet.co.uk/speedtest/ and http://www.speedtester.bt.com/ I've spoken to their 'off shore' help desk 5 times and they're even making me doubt myself! Basically I'm stuck in a loop between them asking me the same questions (what modem, reset it, try test socket on master telephone point, leave it off for 30 minutes, disable fire wall etc etc) and them saying that an engineer has been sent out and there is nothing wrong with the line. When I reported the fault they confirmed that the speed was indeed 250kbps, whenever I've asked them to duplicate the test the results are coming out as inconclusive! I've finally managed to get the UK on shore telephone number, after kicking up a fuss (which amusingly requires an expiring pin number) and the latest response is we are sending out another engineer. As a side note, I think I'm at the limit of the exchange, I've had loads of issues with my connection over the years, I used to have very annoying intermittent connection issues. My question is, is there any way that this could be due to a setting on my macbook?