Macbook: cracked case, screen flickering, and battery not working

Discussion in 'MacBook Pro' started by 4nr-, Apr 24, 2007.

  1. 4nr- macrumors regular

    4nr-

    Joined:
    Oct 5, 2006
    Location:
    Göteborg, Sweden
    #1
    1. Cracked case, the same crack as everyone else. Right above the IR receiver.
    2. Screen flickering - stopped after a Pram reset but I decided to add it anyways.
    3. Battery not working (big X across battery in menubar)

    Will this get me a new macbook? Or can I get my money back? I've loved my macbook ever since I got it, but am tired of the constant problems and have finally given up on it. I haven't had a problem-free month since I got it 11 months ago (random shutdowns, and a couple of other "minor" issues on top of what I already mentioned). This does not depend on what they would refer to as "abuse" of my macbook, I've taken good care of it but have used it extensively, which one should be able to do with a 1.6 grand laptop.
     
  2. MaaseyRacer macrumors regular

    Joined:
    Oct 30, 2005
    Location:
    San Francisco, Ca.
    #2
    Well it is only two issues then. The battery is considered a consumable item. Probably no luck there. However it is worth a try. You can get the machined fixed no problem. Did you buy Applecare? Have you called Apple to document these issues? If Apple does not know about this then they cannot help you.
    The battery issues and the shut downs are probably due to the logic board. I had similar issues with my first gen macbook and I sent it to Apple, and it came back and I never had another issue with it. I have since given it to my father, and he has no complaints with it.
     
  3. PDE macrumors 68020

    Joined:
    Nov 16, 2005
    #3

    I believe the battery is covered by warranty too - I've definitely had batteries replaced by apple under warranty. It's hard to believe that you'd have to buy applecare to fix what is obviously a fault that Apple knows about and that will affect more computers over time. THey should really extend the warranty for these issues instead of squeezing already disgruntled first generation macbook owners for money.
     
  4. scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #4
    Unfortuantely, this is pretty much Apple's M.O. for such cases. Even past 90 days, you may as well get AppleCare if you even want Apple to talk to you about warranty issues (or pay $45 per 'resolution'). It's a sore spot for a lot people.

    Generally, I tell people that if they're buying anything with the Apple logo on it, then they should always factor in the cost of Applecare as if it were mandatory.
     
  5. 2tallyAwesome macrumors regular

    Joined:
    Jan 16, 2007
    #5
    Ridiculous...I have never had any problems with apple taking care of my issues under the normal 1 year warranty. I wouldn't waste your money on apple care until you were rounding out your 1 year of service.

    As for the crack, i have the same thing on my 3 month of macbook, and am sitting in the apple store right now waiting for my appointment.

    *crosses fingers*
     
  6. yaroldb macrumors 6502

    Joined:
    Feb 21, 2007
    #6
    I just got my Macbook back yesterday. I had the flickering screen (2nd time now) and the dead battery. They replaced the battery and ordered a new logic board. They called me yesterday to tell me the parts were in. I dropped it off at 2pm and picked it up at 6pm the same day. It is working great and Coconut Battery is telling me the battery is brand spanking new. Applecare is great and the service at the Genius Bar is incredible. I’ve read horror stories but luckily never had any. Call apple care, they will fix it for you free of charge as long as you are still under Applecare.

    Good Luck…:apple:
     
  7. alexprice macrumors 6502a

    Joined:
    Jan 8, 2005
    #7
    FYI a battery is only covered by warranty if it defective as opposed to depleted.

    So if there's an X in the menu bar where the battery status it then it defective. Or perhaps is swelling or leaking.

    If the battery lasts less then when new then its depleting.

    In some cases if the battery is within 6 months old (regardless of APP) and the battery lasts like an hour then Apple will cover this. Bit of a grey area.

    I would recommend taking it to an AASP or Apple Store to get these faults fixed.
    Its quite common for Rev.A products to have issues, regardless of who made it, IE Apple Dell etc. In the case of MacBooks, once the batteries, inverters and heat-sinks are replaced, they don't suffer the same issues again.

    I thought paying for support after 90 days was for software issues not hardware. Make sure when you call Apple that you explain that issues are hardware not software. I may be wrong on this last paragraph as I personally have never needed to call Apple as I have AppleCare. With AppleCare you get full support for three years from the date of purchase.
     

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