Macbook cracks - not covered by apple?

Discussion in 'MacBook' started by msmyth, Jul 23, 2008.

  1. msmyth macrumors member

    Nov 5, 2007
    I noticed today that there are hairline cracks on the bottom casing on my mac , and the span the length of the vents at the back. I phoned apple support who reffered me to an approved apple specialist.

    I gave them a call today to explain the situation, as my mac is less than 6 months old it is still covered in warranty. They told me that apples warranty does not cover the bottom casing (which i thought was ridiculous).

    Is this right? i cant get a second opinion as we only have the one specialist until the first apple store opens in sept. Would i be better waiting for the new store to open then go there to have it replaced?

  2. Elven macrumors 6502a


    May 13, 2008
    Personally I would think not, mines only 2month old and their is a portion of the plastic on the right side of the tft which flexes, something of nothing and their is a small shadow on the right/left lower corners, I mentioned this while in an Apple store in Manchester today and have been told to have it booked in possibly for a new top shell!.

    Amazed me, as I felt it was something of nothing, whether it gets a new tft or not does not bother me, it does not affect me day to day, but heh perfection is always nice.
  3. MacGeek7 macrumors 6502a


    Aug 25, 2007
    I wish it was covered by Apple - I have a couple cracks that quite frankly shouldn't be there.

    Does any one know what causes these cracks? It's a hairline crack near the edge of the MacBook to the right of the track pad.
  4. MacLovin78 macrumors regular

    Apr 10, 2008
    MacGeek, those cracks are on the top-case and those are covered by warranty. I know this for a fact because I had mine replaced about 6 months ago because mine cracked on the right side and a whole sliver of the plastic came off. Just take it in.

    I have no idea if the bottom (original post) is covered, but I would think so. You probably need to take it to the genius bar.
  5. MacGeek7 macrumors 6502a


    Aug 25, 2007
    That's good to know - I have AppleCare too - so I would think that would help my case too (pun not intended)
  6. John01021988 macrumors 6502

    May 11, 2007
    It is covered by the warranty. I got mine replaced like 4 weeks ago

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