I've got a problem with my 1 yr and 2 month old Macbook. It has developed cracks on the bottom near the venting and also above the I/O USB ports etc. I took it to an Apple service centre who told me that they have been told to refuse repairs on ALL cracks except ones that are by the wrist area. I argued my case a bit, and they agreed to send pictures to Apple 'technicians', though advised me that they are just reading from set rules as much as they are. They also mentioned that even if the palm rest area was cracked, they would NOT fix it due to the other cracks, which despite their incredibly similar nature to the palm rest ones I've seen in photos, apparently is an entirely different problem - namely mine. I then got an email today that said that Apple have declined the repair due to the fact that it is a 'cosmetic issue which cannot be covered under warranty' despite the fact that the side crack is spreading inwards. They also advised me that the crack around the vents is 'only an issue with the first generation Macbook' and that they look at others on a case by case basis. I'm at a loss why it has been refused because: a) It clearly isn't cosmetic, it is structural. b) The laptop shows no signs whatsoever of mistreatment. c) Similar issues have been repaired before, as far as I can tell, even OUT of warranty (I have 3 year Apple Care). d) The age of the machine. I clearly haven't abused the machine, but apparently this kind of decay is to be expected? After this I sent a long email which was forwarded to Apple, but again the repair was declined because it is due to 'normal wear and tear'. The service centre keep trying to palm me off to Apple, but I have not the time or money (literally) to argue with them over the phone without the machine present, which is still in limbo at the service centre that takes me a few hours round trip to get to. I think I am going to pick the machine up and take it to an Apple store as a last resort... /rant Have any of you had similar problems/cracks? Did you get yours fixed? Any advice on what to do next? Photos attached.