Macbook crashed!! please help :(

Discussion in 'MacBook Pro' started by LadyM, Feb 13, 2013.

  1. LadyM macrumors newbie

    Feb 13, 2013
    Hello ,

    I urgently need some guidance from someone who understands in hard drives and backing up. My mac is stuck at the starting up page, I've googled some soultions and followed all the steps needed but unfortunately it showed that my hard drive is crashed and i need to back up my files. I am starting to panic as I have precious pictures and last thing i want to happen is loose all those memories :( . I stongly would appreciate if someone would help me step by step backing up the files and fixing hard drive ?
  2. walkie macrumors 6502

    Feb 13, 2010
    In order to back up files, first thing you need to have it is an external USB hard drive or a USB memory stick with enough space to back up all your files,

    You need to insert the Mac Install CD which has tools for test your disk and recover your data, you can follow these steps to make it work from the start-up screen.

    This seems to be the same case as you :

    From now on I recommend you to have an external storage to make backups from time to time using "Time Machine".

    Hope this helps, good luck.
  3. snaky69 macrumors 603

    Mar 14, 2008
    Get an external hard drive at least the same size as your MacBook Pro's hard drive first and foremost, go out and buy it now.

    The golden rule with computers: if you have an important file, it should be in at least 3 different places, with 1 off site. A photo should be on your computer's hard drive, on an external device, and either on cloud storage or some place physically away from your home. Why? Because hard drives fail, all of them, eventually, they are a mechanical device and wear and tear, like all mechanical devices.

    When you get back, tell us what version of OS X you were using, all is not lost.

    If you've been frantically trying to turn on your MBP, stop doing it, if your hard drive is physically damaged, the less it runs, the better, so leave it alone until the moment you'll copy data over.
  4. blueroom macrumors 603


    Feb 15, 2009
    Toronto, Canada
    You're supposed to backup before you experience data loss. Afterwards it's just a gamble.
  5. PinoyAko macrumors 6502

    Nov 25, 2012
    This is what I would do if you can't open up your computer anymore.

    1) Buy a USB enclosure (10 bucks at MicroCenter or Amazon).
    2) Remove the problematic HDD from your macbook and install it on the USB drive.
    3) Use another mac computer and try to access your files.
  6. leman macrumors G3

    Oct 14, 2008
    I agree, this is probably the optimal course of action.

    You can also try booting from an installation disk or similar and see whether it can access the hard drive. Chances are you can copy your stuff from there.
  7. PinoyAko macrumors 6502

    Nov 25, 2012
    This will absolutely work as well. This is the most efficient way to do it especially if you don't have any other Mac's lying around.

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