Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

me.ca

macrumors newbie
Original poster
Jul 24, 2023
3
0
Macbook Pro running macOS 13.2.1 cannot see Canon Mark 5D IV over USB. The camera connects to Windows PC with same cable without issues. I have latest EOS Utility (17.2.1), have restarted Macbook with no applications running, have disabled WiFi on camera and restarted it, and still no luck. Macbook either doesn't notice that camera has been plugged in, or says "cannot connect over USB - make sure no other application is using the camera" (even though no applications were running after restart).

Please don't suggest using card reader - camera will be used in tethering mode and should be connected with cable.

I have seen another thread here about same issue - is this a common thing?
 

Fishrrman

macrumors Penryn
Feb 20, 2009
29,157
13,202
Isn't there a setting in Ventura's "Security and privacy" pane that deals with connecting USB devices? As in, "giving them permission to connect"?

Have you checked that?

Otherwise, agree with StoneJack about the cable.
 

me.ca

macrumors newbie
Original poster
Jul 24, 2023
3
0
Tried all ports on macbook, none worked. Will see if can find another cable.

setting in Ventura's "Security and privacy" pane
The setting is set to "ask on first connection" or "for new connections", don't remember exact wording, but it doesn't ask anything.

I am going to upgrade camera firmware tonight, just realized that it was bought long ago, and old firmware may cause the issue. I will post an update later.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.