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Macbook exchange at store?

B

Blarg11

macrumors newbie
Original poster
Sep 19, 2012
8
0
I want to exchange my macbook pro (13 inch) for the same model in store. It's for a couple little reasons: battery life seems quite short, computer heats up with no fans, and the bottom plate is a bit crooked (messes up my case a bit).

I'm SORRY that I'm this petty. I'm usually not. It's just that it's my first macbook and first laptop i've ever owned so I wanted it to be pretty much perfect.

I'm very much in the 14 day period in which i can return/exchange stuff.

my question is do they (at the apple store) question you a lot about your reason for exchanging it? Does it depend on the store (it's the one at the alderwood mall in washington if anyone even knows it)? Or is it a no questions asked simple exchange?

Note: I don't recall getting a receipt for the macbook. I got it with my dad, and the guy used his phone and my dad's credit card for the transactions. I forgot to ask my dad if he got a receipt. We might have, we might have not. How important is it?

Again, i'm hoping for a nice quiet exchange at the store. I'd rather not reveal my petty reasons (again...sorry)
 
Blarg11 said:
I want to exchange my macbook pro (13 inch) for the same model in store. It's for a couple little reasons: battery life seems quite short, computer heats up with no fans, and the bottom plate is a bit crooked (messes up my case a bit).

I'm SORRY that I'm this petty. I'm usually not. It's just that it's my first macbook and first laptop i've ever owned so I wanted it to be pretty much perfect.

I'm very much in the 14 day period in which i can return/exchange stuff.

my question is do they (at the apple store) question you a lot about your reason for exchanging it? Does it depend on the store (it's the one at the alderwood mall in washington if anyone even knows it)? Or is it a no questions asked simple exchange?

Note: I don't recall getting a receipt for the macbook. I got it with my dad, and the guy used his phone and my dad's credit card for the transactions. I forgot to ask my dad if he got a receipt. We might have, we might have not. How important is it?

Again, i'm hoping for a nice quiet exchange at the store. I'd rather not reveal my petty reasons (again...sorry)
Click to expand...

Depends on the employees. In my case, I had a valid concern as the GPU was malfunctional. The first employee was difficult but after that they all understood. The rest of the time was waiting for the paperwork. I didn't have to show a receipt just the invoice online. Bring your box as it'll probably have the paperwork attached to the serial number.

Your concerns are slightly more superficial so you'll have to hope for:

1) Nice employees

2) Being extremely insistent

They have tests to check for overheating (have tried resetting the SMC, which deals with fan control and temperature readings and possibly the VRAM/NVRAM). Cases can be tightened.
 
you shouldn't apologize for wanting a perfect unit, when you paid your money wasn't "defective" isn't it?!, even if you owned a dozen macbook pros before this one, you're entitled in 100% customer satisfaction for each one you purchased.

I do agree that it comes down to the Apple employee you're dealing with. My personal past experience taught me to send my wife first to talk to the "dudes" it usually works :D

good luck with your exchange.
 
Varies on the specialist you confront to. If there is cosmetic damage or something, in your case a crooked bottom plate, maybe they will just exchange it without asking too many questions. Another scenario could be they directing you to the genius bar to identify any issues to authorize an exchange, which is very annoying in the process, especially when waiting for an appointment. So I would suggest asking one of the specialists to exchange a new unit, and if things go bad than just return it and purchase another.
 
If you don't want to come up with an excuse just return it for a full refund.
Then buy a new one.

Profit.
 

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blunti said:
2 paid off houses and my GT-R, age of 32, I'm pretty sure I know it better than you.
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I'd come up with some witty and devastating reply, but honestly, I can't concentrate with that picture of your car (does that **** still have the dealer plates on it??? Baller indeed... AND you seem to have a garage, door opener and *swoons* a ****ING FUSE BOX IN THERE???) and imagining what the rumpus room in your 2nd house looks like.
 
Right just called the store i got it from. The guy i talked to seemed pretty chill about it...but i forgot to mention that i'm exchanging it for the same model, so not sure if that would irk them a bit.

Now if im exchanging it, do i need to do anything to my pro? Like clear the memory or something? I don't have anything really important saved on this thing. Unless it somehow retains all passwords or something...
 
Interstella5555 said:
I'd come up with some witty and devastating reply, but honestly, I can't concentrate with that picture of your car (does that **** still have the dealer plates on it??? Baller indeed... AND you seem to have a garage, door opener and *swoons* a ****ING FUSE BOX IN THERE???) and imagining what the rumpus room in your 2nd house looks like.
Click to expand...

I know you're jealous, it's ok.

Yea, since the car is a 2013 model was brand new when I took the picture. Maybe you need new glasses. It's a temp plate, not a dealer plate. jesus christ.

That's not a fuse box, that's verizon fios box.

grow up.
 
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