Macbook exchange at store?

Discussion in 'MacBook Pro' started by Blarg11, Sep 20, 2012.

  1. Blarg11 macrumors newbie

    Sep 19, 2012
    I want to exchange my macbook pro (13 inch) for the same model in store. It's for a couple little reasons: battery life seems quite short, computer heats up with no fans, and the bottom plate is a bit crooked (messes up my case a bit).

    I'm SORRY that I'm this petty. I'm usually not. It's just that it's my first macbook and first laptop i've ever owned so I wanted it to be pretty much perfect.

    I'm very much in the 14 day period in which i can return/exchange stuff.

    my question is do they (at the apple store) question you a lot about your reason for exchanging it? Does it depend on the store (it's the one at the alderwood mall in washington if anyone even knows it)? Or is it a no questions asked simple exchange?

    Note: I don't recall getting a receipt for the macbook. I got it with my dad, and the guy used his phone and my dad's credit card for the transactions. I forgot to ask my dad if he got a receipt. We might have, we might have not. How important is it?

    Again, i'm hoping for a nice quiet exchange at the store. I'd rather not reveal my petty reasons (again...sorry)
  2. Cassadian macrumors regular

    Sep 4, 2012
    Depends on the employees. In my case, I had a valid concern as the GPU was malfunctional. The first employee was difficult but after that they all understood. The rest of the time was waiting for the paperwork. I didn't have to show a receipt just the invoice online. Bring your box as it'll probably have the paperwork attached to the serial number.

    Your concerns are slightly more superficial so you'll have to hope for:

    1) Nice employees

    2) Being extremely insistent

    They have tests to check for overheating (have tried resetting the SMC, which deals with fan control and temperature readings and possibly the VRAM/NVRAM). Cases can be tightened.
  3. MaxPower72 macrumors 6502


    Aug 15, 2012
    Chicago, Illinois, Crooks County
    you shouldn't apologize for wanting a perfect unit, when you paid your money wasn't "defective" isn't it?!, even if you owned a dozen macbook pros before this one, you're entitled in 100% customer satisfaction for each one you purchased.

    I do agree that it comes down to the Apple employee you're dealing with. My personal past experience taught me to send my wife first to talk to the "dudes" it usually works :D

    good luck with your exchange.
  4. boto macrumors 6502


    Jun 4, 2012
    Varies on the specialist you confront to. If there is cosmetic damage or something, in your case a crooked bottom plate, maybe they will just exchange it without asking too many questions. Another scenario could be they directing you to the genius bar to identify any issues to authorize an exchange, which is very annoying in the process, especially when waiting for an appointment. So I would suggest asking one of the specialists to exchange a new unit, and if things go bad than just return it and purchase another.
  5. blunti macrumors 6502a

    Mar 15, 2011
    If you don't want to come up with an excuse just return it for a full refund.
    Then buy a new one.

  6. Interstella5555 macrumors 603


    Jun 30, 2008
    Not sure you know what that word means.
  7. blunti, Sep 20, 2012
    Last edited: Sep 20, 2012

    blunti macrumors 6502a

    Mar 15, 2011
    2 paid off houses and my GT-R, age of 32, I'm pretty sure I know it better than you.

    Attached Files:

    • gtr.png
      File size:
      590.5 KB
  8. Interstella5555 macrumors 603


    Jun 30, 2008
    I'd come up with some witty and devastating reply, but honestly, I can't concentrate with that picture of your car (does that **** still have the dealer plates on it??? Baller indeed... AND you seem to have a garage, door opener and *swoons* a ****ING FUSE BOX IN THERE???) and imagining what the rumpus room in your 2nd house looks like.
  9. Blarg11 thread starter macrumors newbie

    Sep 19, 2012
    Right just called the store i got it from. The guy i talked to seemed pretty chill about it...but i forgot to mention that i'm exchanging it for the same model, so not sure if that would irk them a bit.

    Now if im exchanging it, do i need to do anything to my pro? Like clear the memory or something? I don't have anything really important saved on this thing. Unless it somehow retains all passwords or something...
  10. blunti macrumors 6502a

    Mar 15, 2011
    I know you're jealous, it's ok.

    Yea, since the car is a 2013 model was brand new when I took the picture. Maybe you need new glasses. It's a temp plate, not a dealer plate. jesus christ.

    That's not a fuse box, that's verizon fios box.

    grow up.
  11. Dark Void macrumors 68030

    Dark Void

    Jun 1, 2011

Share This Page