Macbook Exchange?

baka chinko

macrumors newbie
Original poster
May 24, 2006
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MI
I bought a macbook on 5/31. The day after I bought it, I put a DVD in and couldn't eject it until yesterday. I've read alot of problems about the supredrive doing that. It now makes a buzzing sound when I put a disc in, is that normal, I've only put one in and it wouldn't eject, so I don't know what normal sounds like. Also, when I shut down yesterday, the eject sign appeared on the screen briefly, but then the computer took about 10 sec to shut down, after the icons left and there was a blank screen. It's also crazy hot, way too uncomfortable. Applications are working fine though.

Should I take it back and have an exchange? Will they?
 

7on

macrumors 601
Nov 9, 2003
4,940
0
Dress Rosa
It's within warranty - they should fix it. But to you credit, Superdrives naturally sound like two trains colliding :p
 

baka chinko

macrumors newbie
Original poster
May 24, 2006
19
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MI
Two trains colliding huh? Well, that sucks. I don't want anything repaired, I was just thinking that since I had that disc problem and the heat issue, maybe I got one of those "bad ones." Would that be too difficult a reason for an exchange? Anyone on here work at an Aplle store?
 

baka chinko

macrumors newbie
Original poster
May 24, 2006
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MI
FragTek said:
If they did they probably wouldn't come out and tell you since it's a breach of employment contract to be a member of any non Apple-run discussion/news sites.

:eek:
Ok.ok. Don't tell me if you work for Apple!
 

baka chinko

macrumors newbie
Original poster
May 24, 2006
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MI
Should I even bother taking it in? The disc came out and I put a bunch in since. But I can see this happening down the road. If I got the Apple care, would this be a problem that I would have to pay for in 2 years, or would Apple Care take care of it?
 
7on said:
more than likely it'll be a refurbished superdrive.
LIES!

I work for an Apple Authorized Reseller/Service Center and we have serviced several MacBooks with SuperDrive problems.

Your best bet is to take it to the nearest Apple Store, or Apple Authorized Repair center to have the drive replaced.

For new computers such as the MacBook when a drive like the SuperDrive fails Apple will send the repair shop a new drive to replace your old dirve with.

Only for older computers does Apple send refurbished parts, but they are factory refurbished by Apple and have a parts garuntee.
 

Ugg

macrumors 68000
Apr 7, 2003
1,991
16
Penryn
baka chinko said:
Should I even bother taking it in? The disc came out and I put a bunch in since. But I can see this happening down the road. If I got the Apple care, would this be a problem that I would have to pay for in 2 years, or would Apple Care take care of it?
Does the disk play in other players? I had a Netflix DVD get stuck in my PB. It took a couple of hours for me to figure out how to get it out, there was a huge crack in it but it wasn't visible from the top. I always look at the bottom side before I put it in.

Anyway, it could have been an unreadable disk, try a bunch of different DVDs and if none of the others get stuck, you're probably fine.
 

baka chinko

macrumors newbie
Original poster
May 24, 2006
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MI
I talked toa guy at the Apple store. He said I 2 options: 1. I can have a genius look at it and detrmine if they can replace the notebook. or 2. I can pay the 10% restocking fee, and exchange it for the 1.87 model, which I wanted to do, but not for a 10% charge.
 

lexus

macrumors 68000
Mar 26, 2006
1,568
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Depends Greatly On The Weather
baka chinko said:
I talked toa guy at the Apple store. He said I 2 options: 1. I can have a genius look at it and detrmine if they can replace the notebook. or 2. I can pay the 10% restocking fee, and exchange it for the 1.87 model, which I wanted to do, but not for a 10% charge.
Go rip and they will waive the fee.
 

baka chinko

macrumors newbie
Original poster
May 24, 2006
19
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MI
lexus said:
Go rip and they will waive the fee.
Yeah. You think so? Has anyone had success with something like that? I was thinking that too. I assume they want my repeat business, but a large company like Apple usually doesn't give a ***** if they lose a customer.
 

baka chinko

macrumors newbie
Original poster
May 24, 2006
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MI
OK. I decided that I'm going to beat the ***** out it tonight. I mean that I'm going to run a bunch of cd's, dvd's, apps, keep it on. See what happens. I guess I should keep it if it doesn't hold any cd's or anything. I don't have a noisy macbook and I'm a little nervous about getting a whiney or mooing one.