Ok, so about a month ago I purchased a black Apple MacBook from Amazon.com. After a while it had random shutdown issues, so I sent that back to Amazon and got a new one. This new one now has problems with the casing, as it is warped and pops when pressed in numerous areas. After taking it up to an Apple store I was told that it could be considered "cosmetic" and they may not repair it. That seems pretty ludicrous to me as after paying $1500 for a computer that they want you to buy due to their cosmetic appearance, they then go back and say they don't care about anything cosmetic related. Finally after another trip (had to back up my data) I send the MacBook off for repair this past Monday. It came back on Friday. The service sheet shows they replaced a few bezels and yet the computer has the exact same problems as when I shipped it off. Without looking at this sheet, I'd say the computer was un-touched. Except now the casing is actually worse, coming apart in one particular place. After calling Apple and telling them my situation, they told me to bring it back in and they will look at it. I'm really starting to get a little angry now. As it was pretty inconvenient to send it in the first time, I really don't want to send it back in with no guarantee that it will be fixed this time. Also, its almost like they were just lying to me with that service sheet, as I don't know how anyone would think this was fixed. I'm pretty new to Apple, but I've read on here that people have great experiences with them, and they really try to go out of their way to please the customer. Anyone have any advice on what I could do to get the same satisfaction? Anyone have any options for me here? Thanks a lot.