MacBook Frustration

[CedarPoint182]

Ok, so about a month ago I purchased a black Apple MacBook from Amazon.com. After a while it had random shutdown issues, so I sent that back to Amazon and got a new one. This new one now has problems with the casing, as it is warped and pops when pressed in numerous areas. After taking it up to an Apple store I was told that it could be considered "cosmetic" and they may not repair it. That seems pretty ludicrous to me as after paying $1500 for a computer that they want you to buy due to their cosmetic appearance, they then go back and say they don't care about anything cosmetic related.

Finally after another trip (had to back up my data) I send the MacBook off for repair this past Monday. It came back on Friday. The service sheet shows they replaced a few bezels and yet the computer has the exact same problems as when I shipped it off. Without looking at this sheet, I'd say the computer was un-touched. Except now the casing is actually worse, coming apart in one particular place. After calling Apple and telling them my situation, they told me to bring it back in and they will look at it. I'm really starting to get a little angry now. As it was pretty inconvenient to send it in the first time, I really don't want to send it back in with no guarantee that it will be fixed this time. Also, its almost like they were just lying to me with that service sheet, as I don't know how anyone would think this was fixed.

I'm pretty new to Apple, but I've read on here that people have great experiences with them, and they really try to go out of their way to please the customer. Anyone have any advice on what I could do to get the same satisfaction? Anyone have any options for me here?

Thanks a lot.

 

[mklos]

As far as the casing goes, as long as it doesn't effect the way the computer works, they won't fix it. This is true with nearly anything you buy. Yea, Macs are pretty, and Apple spends time making them look nice, but that doesn't mean they'll fix the case. You can go buy a Dell, Gateway, HP, etc and they'll tell you the same thing.

I would estimate that the majority of the people don't buy the Mac for its case design, but rather what you can do with it, not to take this thread off topic. Lets not dispute that....

Is it possible to send this one back to Amazon or has it been too long? Perhaps you can sell it on eBay or something and get either another one, or something else? You seem to suffering from rev A blues. Its rare that Macs have these issues, I've own Macs all my life and have never had a hardware or any other kind of failure with any of my Macs.

Maybe you can take it to an Apple Retail Store and see what they can do about it. Explain the situation, bring in your paper work, including the paperwork from the repair you just sent it out for.

 

[CedarPoint182]

I totally agree with you about the casing. If this was two years old I wouldn't be making a fuss. But a month and a half old? That seems a bit pre-mature to have the casing coming apart.

Thanks for the advice. I will have to check Amazon. I believe its too late, but I will have to check. I'm thinking my best bet is to take it up to the Apple store. Would I have better luck taking it to the Genus Bar or talking to a manager?