earlier this month my apple store sent my macbook too get repaired and long story short it wound up missing while getting shipped back to the store. apple said therye working with fedex to try and track it down but so far it looks like its gone. they said theyll replace it if they cant track it down but my question is has anyone had a similar experience? what can i expect? do i just get a new macbook, a refurb, or a credit or something? thanks.
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macbook got lost during repair
- Thread starter sideshowbob916
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Thats a pretty big slip up on Apples part. I'd be fairly confident they will be sending you a new machine, they may well even offer you a better spec out of compensation.
Unless Apple mislabeled the label containing the address, it is Fedex's slip up since Fedex lost the package.
If it was in the care of Apple or Apple's contractor then it's Apple's responsibility. What they choose to discuss with their subcontractor about how their subcontractor deals with parcels is irrelevant to what Apple should do for its unhappy customer.
If they lost it, they'll replace it probably w. a new one since refurbs aren't stocked at the stores. My bet is they'll find it shortly. Had many a Fedex get misplaced and show up miraculously n a day or two.