Macbook is continuously crashing

Discussion in 'MacBook' started by ganeshsrinivasan, Mar 31, 2018.

  1. ganeshsrinivasan macrumors newbie

    Joined:
    Mar 31, 2018
    #1
    Friends

    My MacBook (MacBook Retina, 12-inch, Early 2016) is continuously crashing for the past 1 month. I took it to the Apple store and they flashed new OS and shared the laptop back and again Mac started crashing again. I have only Microsoft office loaded and predominantly in Outlook usage it crashes. Even while not working on outlook as well, Mac crashes. Attached crash report. I have all the crash reports with me

    Request your help and all the crash reports are attached.

    Thanks
    Ganesh
     

    Attached Files:

  2. Zazoh macrumors 6502a

    Zazoh

    Joined:
    Jan 4, 2009
    Location:
    San Antonio, Texas
    #2
    This person had a very similar problem. https://discussions.apple.com/thread/7302946

    What version of Outlook and Office do you have loaded? I've seen many having problems with MS Office 2011 in the Apple discussion forums.
     
  3. ganeshsrinivasan thread starter macrumors newbie

    Joined:
    Mar 31, 2018
    #3
    Dear Zazoh,

    Thanks for your response

    Outlook Version is Outlook for Mac 16.11

    Office version 2016 for Mac

    My laptop does not have any software other than office 2016 and predominantly crashes while dealing with outlook.

    Thanks
    Ganesh
     
  4. BrianBaughn macrumors 603

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #4
    If it crashes before you even run Outlook let us know.

    A corrupt email in Outlook can cause issues (crashes) but I'm not sure about kernel panics.

    Test a new user account.
     
  5. ganeshsrinivasan thread starter macrumors newbie

    Joined:
    Mar 31, 2018
    #5
    Hi Brian, Let me move all the mails into a Windows PST and try the same. You thought is indeed making sense of a potential possibility

    Indeed few times (Initial crash files which I attached) where Mac crashes, when I opened two excel files.

    Thanks
    Ganesh
     

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