My [Mid 2007] MacBook is cracking from the back hinge. I already went to the Apple Store and they said that it wasn't covered because it was a cosmetic crack. I don't really know what is cosmetic about it. But oh well, I bought AppleCare and it's now registered and I checked for service options and they say that I have to go to the Apple Store. Can I just call up AppleCare and talk to them about the problem and they will send me a box. I already disputed with my local Best Buy, from which I bought the product from, and they were just really mean and screamed at me and I made the decision to NEVER buy anything from there. Because of the cracks, my MacBook keeps freezing constantly, Airport drops all the time, and it gets extremely hot! I don't know why they call them laptops if they aren't well on your lap. But do I have any other options or should I try the Apple Store again?