I just got my Macbook today. I was realy excited, but I could barely turn it on. The first time I tried, I had the power cord hooked up and I pressed the power button. I hear a chime, the screen is black, I hear the whirl. After a 5 minutes, nothing change. So I turn it off. I read the manual a bit on troubleshooting. So I unplug the power cord, plug it back in and try turning it on again. This time, I manage to get it to the main screen. But my top menu is missing (the one that says finder, file, edit, etc). So as I move my cursor around to check things out, I get the message that I need to restart. I restart and I just get to a blue screen, with no icons, etc. I wait 5 minutes and nothing has changed. I call Apple and they've tried various things: - remove the battery and put it back in - pressing various keys till the gray Apple logo - going to a dos-like screen Nothing has changed, everytime I try turn on the computer I always get the message to reset or it gets to the blue screen. The only thing I can do is go to an Apple Service provider to see what they can do. I can't get Apple to send a box and ship it back because I'm in Canada. Is it a hardware problem? Can the service providers fix it? Or am I just stuck with it? Thanks in advance.