MacBook Keyboard problem, shift+key doesn't work..

mpcreation

macrumors newbie
Original poster
Jul 23, 2009
1
0
Hi, I have a problem my macbook keyboard stopped working :/ When I press shift + m (for example) it doesn't change it to capital letter. This applies to only half of the key's thats really strange because on my external aluminum keyboard everything works fine. I tried on new user account, same think... also I have accidentally broke the plastic pin that holds one of my keys do you know here I can get one ?
 

KielderWolf

macrumors regular
Aug 1, 2009
129
0
Northeast England
If you do not have the Keyboard Viewer already active:
System Preferences > Keyboard > [Keyboard tab] > Tick the box labelled "Show Keyboard and Character Viewer in menu bar" > Close SysPref

If you do already have it active:
Click the icon in the menu bar > select Keyboard Viewer.

With the onscreen keyboard active, hold down your Shift key. Do all the letters become upper case? With the keyboard onscreen, do the defective letters work as they should?
 

Quickclick

macrumors newbie
Apr 29, 2017
3
0
Ww Shift and the w do not work-- but CAPS LOCK and w does give a capital W
[doublepost=1497329385][/doublepost]MAC extended wired keyboard-- suddenly a w key works but left SFIFT key + w does not give a capital letter-- while CAPS LOCK and that same w key does present a Capital w-- also use right shift key and w does produce a capital just so far the left shift key and w are not producing the desired capital letter--- seems allotter keys do though ASDFGHJKLZXCVBNM<>?QERTYUIOP yup left shift key and every key BUT the w-- as a matter of fact- left shift key and w does nothing-- not even lower can-- just a no key press and no position advance either!
 

LititzDB

macrumors newbie
Apr 4, 2018
1
0
I have the same problem with my aluminum extended keyboard's Cap O. Works with caps lock, works with the right shift key, and shows up as a cap on the Keyboard Viewer., but only occasionally does it work when typing with the left shift key. I'm stumped.
 

designer-2008

macrumors newbie
Apr 23, 2014
3
0
Ww Shift and the w do not work-- but CAPS LOCK and w does give a capital W
[doublepost=1497329385][/doublepost]MAC extended wired keyboard-- suddenly a w key works but left SFIFT key + w does not give a capital letter-- while CAPS LOCK and that same w key does present a Capital w-- also use right shift key and w does produce a capital just so far the left shift key and w are not producing the desired capital letter--- seems allotter keys do though ASDFGHJKLZXCVBNM<>?QERTYUIOP yup left shift key and every key BUT the w-- as a matter of fact- left shift key and w does nothing-- not even lower can-- just a no key press and no position advance either!


Did you find any solution for this! Now funnily I seem to be having this problem only with the letters b, t and g. they are not working with the shift key. All working fine lowercase and capital with caps lock. :(
 
Last edited:

ScreenSurfer

macrumors newbie
Jan 18, 2019
7
5
Did you find any solution for this! Now funnily I seem to be having this problem only with the letters b, t and g. they are not working with the shift key. All working fine lowercase and capital with caps lock. :(
What is your macbook version? It is a well known butterfly keyboard malfunction. Apple has decided to conduct a replacement program after a petition and a law suit being filed. Take it back to Apple for a keyboard replacement.
 

designer-2008

macrumors newbie
Apr 23, 2014
3
0
What is your macbook version? It is a well known butterfly keyboard malfunction. Apple has decided to conduct a replacement program after a petition and a law suit being filed. Take it back to Apple for a keyboard replacement.
It's an iMac. 27" bought it in 2015