My girlfriend got the mid-level white MacBook for college during the student discount in August / September, with the free iPod Touch and Printer. I forget the exact specs on the machine but I assume you all know the one I'm talking about. Well. She has had a lot of issues with it not wanting to wake up from sleep, not wanting to shut down, freezing, the Finder restarting, apps quitting (mainly Safari), Photo Booth cutting out recording video seconds into starting, the screen flickering when the brightness is turned down, etc. It goes on and on and on. She took it back to the Apple Store in Syracuse, and the guy she talked to said he didn't want to risk transferring files in risk of transferring a corrupted file(s) along with everything else, and said she would lose everything not backed up, to start fresh. So she only kept her music and pictures. The rest wasn't needed. With a new replacement hard drive, all the issues still exist, which leads me to believe it's something more electrical within the computer and not software. Off, on, and screen illumination issues don't sound like software. Instead of getting a runaround from the closest Apple Store an hour away, what should be done? They seemed reluctant to do much, and instead do as little as possible to get her in and out. My call is she needs a new laptop. Ideas?