Macbook Not Booting After Update

Discussion in 'macOS' started by elie.fares, Jul 4, 2011.

  1. elie.fares macrumors regular

    Joined:
    Sep 13, 2008
    #1
    Talk about bad luck!
    My friend left for Switzerland a couple of days ago. She lands there and while skyping with her today, I tell her to update Snow Leopard via software update since the last update she got to was 10.6.3.

    She texts me a few minutes ago that her macbook pro (mid 09, 13'') is not booting up: Apple logo and spinning wheel stay there.
    This never happened to me so I have no idea what she can do with being all the way in Switzerland with her MBP as her only laptop and no installation discs with her.

    I told her to boot into safe mode as that's the first thing that comes to mind and to attempt a disk repair from there. If that fails, what should her next step be?
     
  2. Matthew Yohe macrumors 68020

    Joined:
    Oct 12, 2006
    #2
    How long did she let the spinning wheel spin?
     
  3. elie.fares thread starter macrumors regular

    Joined:
    Sep 13, 2008
    #3
    She didn't say. She said it kept giving her the Apple and the spinning wheel.
     
  4. JediMeister macrumors 68040

    Joined:
    Oct 9, 2008
    #4
    She has a limited number of steps available to her without the install discs. They are laid out here. She can run fsck without the discs but if there's a hardware issue she would do best to take it to a service provider in Switzerland.
     

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