Macbook Not Booting After Update

Discussion in 'macOS' started by elie.fares, Jul 4, 2011.

  1. elie.fares macrumors regular

    Sep 13, 2008
    Talk about bad luck!
    My friend left for Switzerland a couple of days ago. She lands there and while skyping with her today, I tell her to update Snow Leopard via software update since the last update she got to was 10.6.3.

    She texts me a few minutes ago that her macbook pro (mid 09, 13'') is not booting up: Apple logo and spinning wheel stay there.
    This never happened to me so I have no idea what she can do with being all the way in Switzerland with her MBP as her only laptop and no installation discs with her.

    I told her to boot into safe mode as that's the first thing that comes to mind and to attempt a disk repair from there. If that fails, what should her next step be?
  2. Matthew Yohe macrumors 68020

    Oct 12, 2006
    How long did she let the spinning wheel spin?
  3. elie.fares thread starter macrumors regular

    Sep 13, 2008
    She didn't say. She said it kept giving her the Apple and the spinning wheel.
  4. JediMeister macrumors 68040

    Oct 9, 2008
    She has a limited number of steps available to her without the install discs. They are laid out here. She can run fsck without the discs but if there's a hardware issue she would do best to take it to a service provider in Switzerland.

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