Hi
I was wondering are you able to return a macbook that is ordered online to my local apple store instead of posting it back online? It is unopened and brand new. I would just rather take it back to a store rather than post it back.
Many Thanks
It depends on the reason of the return.
Let me explain: Once, I had a 15" REFURBISHED I bought through the online store (that's the only place they sell refurbs).
It started giving me errors every time I'd use it for gaming, I think it was getting to hot and shutting down.
I took it to the local store, and after 30 min of explanation, 2 geniuses and 1 manager, they offered to replace it with a brand new one that matched the price.
Great uhn? The problem was that the brand new one was the 2009 mbp entry level ($1599 w/ the student discount) and the one I had was the the late 2008 high end model which I bought refurbished for $1499). They didn't want to replace mine by specs comparison but for price matching. So I didn't want it. Just sold it on ebay.
The computer had not been purchased at the store + it was a refurbished. The store didn't get my money, either carried refurbished but still was willing to help me.
So yes, they can do whatever they want, it all depends on your attitude + their mood.
So if you want for example, get an upgrade (more $ computer) they'd probably do it in a heartbeat.
Always try, be nice and polite, you'll get what you want.
EDIT: And NO, you don't pay the return shipping when they issue a RMA to you.
