Macbook ordered online return to store?

Discussion in 'Buying Tips and Advice' started by Mowgli21, Apr 17, 2010.

  1. Mowgli21 macrumors regular

    Joined:
    Jan 30, 2010
    Location:
    UK
    #1
    Hi

    I was wondering are you able to return a macbook that is ordered online to my local apple store instead of posting it back online? It is unopened and brand new. I would just rather take it back to a store rather than post it back.

    Many Thanks
     
  2. RaceTripper macrumors 68030

    Joined:
    May 29, 2007
    #2
    No, you have to return it to the online store if you bought it there. If you go into order status online, there will be an option for generating a RMA.
     
  3. Mowgli21 thread starter macrumors regular

    Joined:
    Jan 30, 2010
    Location:
    UK
    #3
    Thanks, would i have to pay the return postage?
     
  4. RaceTripper macrumors 68030

    Joined:
    May 29, 2007
    #4
    Yes
     
  5. Guiguiga macrumors regular

    Guiguiga

    Joined:
    Jul 22, 2009
    Location:
    Ft. Lauderdale - FL
    #5
    It depends on the reason of the return.

    Let me explain: Once, I had a 15" REFURBISHED I bought through the online store (that's the only place they sell refurbs).

    It started giving me errors every time I'd use it for gaming, I think it was getting to hot and shutting down.

    I took it to the local store, and after 30 min of explanation, 2 geniuses and 1 manager, they offered to replace it with a brand new one that matched the price.

    Great uhn? The problem was that the brand new one was the 2009 mbp entry level ($1599 w/ the student discount) and the one I had was the the late 2008 high end model which I bought refurbished for $1499). They didn't want to replace mine by specs comparison but for price matching. So I didn't want it. Just sold it on ebay.

    The computer had not been purchased at the store + it was a refurbished. The store didn't get my money, either carried refurbished but still was willing to help me.

    So yes, they can do whatever they want, it all depends on your attitude + their mood.

    So if you want for example, get an upgrade (more $ computer) they'd probably do it in a heartbeat.

    Always try, be nice and polite, you'll get what you want.


    EDIT: And NO, you don't pay the return shipping when they issue a RMA to you.
     

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