MacBook panic attacks :(((

[manito2000]

Hi everybody...

I had posted before. I have a 1 month old MacBook 13.1".

I was having random panic attacks. I took it in to the genius bar and the guy recommended to have OSX reinstalled. He did... However, since Friday I've had 3 more panic attacks. Again..they are ocurring at random times. Here's the report of the latest one...

Mon Jan 14 12:47:50 2008
panic(cpu 0 caller 0x001A7BED): Kernel trap at 0x0019c049, type 14=page fault, registers:
CR0: 0x80010033, CR2: 0x004a0a10, CR3: 0x01044000, CR4: 0x00000660
EAX: 0x20e9fd60, EBX: 0x00000001, ECX: 0x00000100, EDX: 0x004a0a10
CR2: 0x004a0a10, EBP: 0x20e9fb68, ESI: 0x00400000, EDI: 0x00000000
EFL: 0x00010293, EIP: 0x0019c049, CS: 0x00000008, DS: 0x004e0010
Error code: 0x00000003

Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x20e9f918 : 0x12b0e1 (0x455670 0x20e9f94c 0x133238 0x0)
0x20e9f968 : 0x1a7bed (0x45ea20 0x19c049 0xe 0x45e1d4)
0x20e9fa48 : 0x19e517 (0x20e9fa60 0x32a2d24 0x20e9fb68 0x19c049)
0x20e9fa58 : 0x19c049 (0xe 0x48 0x20e90010 0x1a0010)
0x20e9fb68 : 0x1d2f66 (0x20e9fd60 0x100 0x20e9fd58 0x0)
0x20e9fc18 : 0x1e92a1 (0x20e9fd38 0x206 0x20e9fc48 0x36fd6f)
0x20e9fc78 : 0x1df98c (0x20e9fd38 0x20e9fcec 0x20e9fe8c 0x51adce4)
0x20e9fd08 : 0x1e000b (0x51adce4 0x20e9fd38 0x0 0x20e9fe8c)
0x20e9ff78 : 0x3da847 (0x32df560 0x51adbe0 0x51adc24 0x0)
0x20e9ffc8 : 0x19ea34 (0x4066b00 0x0 0x10 0x4066b00)
No mapping exists for frame pointer
Backtrace terminated-invalid frame pointer 0xb0080798

BSD process name corresponding to current thread: ReportCrash

Mac OS version:
9B21

Kernel version:
Darwin Kernel Version 9.1.0: Wed Oct 31 17:46:22 PDT 2007; root:xnu-1228.0.2~1/RELEASE_I386
System model name: MacBook3,1 (Mac-F22788C8)



I really don't want to go back in to the Genius Bar and have them tell me that they will re-install OSX. I am very new to the Mac world... Could you guys advise me of my rights under the warranty? How should I approach the genius bar this time? I would much rather have them exchange my machine for something that will not crash on me at random intervals. It's my only computer which I use for writting my sermons and displaying Keynote on our projector for worship.

Thanks...

 

[Consultant]

Sorry to hear that.

Did you repair permissions? Did you install all the updates?

If yes to both, you can tell them that you already reinstalled and still happens. They can check the logs to see whether you are telling the truth. Then they will most likely install a new logic board for you.

 

[manito2000]

Repair permissions

Not sure how that's done... I'm fairly new at this...could you elaborate?

 

[Fast Shadow]

I would ask them to replace the RAM and do another OSX reinstall. If the kernel panics continue after that, then it's the CPU or something else on the logic board.

 

[techound1]

Not sure how that's done... I'm fairly new at this...could you elaborate?

Applications>disk utility

Go to First Aid

Click on the drive you are booting from

Click on repair permissions.

 

[yellow]

If you did a vanilla reinstall of OS X and you're still getting this, it's likely to be hardware related (and it looks like that to me).

Did you install 3rd party RAM or anything?

 

[manito2000]

Yes...it was a cleasn install. They wiped out my Hard Drive and re-installed the OS.

I have not installed any RAM myself. Machine is the same as when I bought it...



I hate having a new machine that's already giving me a problem... Do you think they may exchange it for an alternate machine? I just hate being so dependant on my machine that this is driving me nuts...

 

[swearbymac07]

Firmware Update?

Have you installed the firmware update?

The Updates are the Following:

MacBook EFI Firmware Update - Improves reliability of Intel Core 2 Duo Processors

MacBook/MacBook Pro Software Update 1.1 - Improves usablity and reponsiveness and other issues.

If you have, its a dodgy one of the batch and go your genius bar ask them to check EVERYTHING, and see if you need a replacement.

Cheers

 

[manito2000]

aaaaaarghhhhhhh

Turns out it's a bad logic board.

Had to leave my MB at the apple store for servicing.

Any idea how long it should take for me to get it back?

I hate the thought of having a worthless 2 month old product....

 

[thechidz]

oh man... Ive been getting them on my 1 month old macbook pro. I hope its not hardware related.

They only happen when I shut theclose the book to sleep, and rewake it with my external keyboard... so far...

I do have 3rd party crucial ram installed, fwiw...