Macbook Power issue

Discussion in 'Mac Basics and Help' started by JWP99, Mar 4, 2010.

  1. JWP99 macrumors newbie

    Joined:
    Mar 4, 2010
    #1
    We just purchased a Macbook about a week ago, but are getting ready to return it because of some power issues. I was wanting to see if there is something else on our end that could be causing the problem before we do this though.

    - When running on batteries, the computer can no longer be put to sleep and wake up.
    - When it is closed or manually put to sleep, the sleep light illuminates, but eventually goes off
    - In order to ‘wake’ the computer, you have to remove the battery and reinsert it, then push power button. **The computer screen becomes white for about a minute, then automatically restarts by itself.

    - W/o removing the battery, Even holding the power button down doesn’t help the laptop restart or shut down. *

    Any help or thoughts would be great! Thanks so much!

    Sandy
     
  2. BlueRevolution macrumors 603

    BlueRevolution

    Joined:
    Jul 26, 2004
    Location:
    Montreal, QC
    #2
    Well, you could try resetting the PRAM with command+option+P+R. If it's only a week old, though, they should replace it (or accept a return) with no questions asked.
     
  3. JWP99 thread starter macrumors newbie

    Joined:
    Mar 4, 2010

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