So, I'm new to Apple. Returned a new pc because of frustration with Windows 8.1. A couple weeks ago I purchased a new 13.3 pro retina at best buy. First one locked up a few hours out of the box. I'm guessing it's the well-documented track pad problem. Beach ball just freezes, and after closing the cover for a few minutes, it unfreezes. My wife (more tech oriented than me) brought it to the genius bar, where they feigned ignorance of the problem and told her to return it to best buy for a new computer. She did so. Second one, a day out of the box, same thing. Froze up, close lid and let it sleep, unfreezes. Wife called apple support, which again feigned ignorance of any such problems, told her to do a couple things and it should be fine. She did what they said. Next day, which is today, it freezes up. Close lid, let it sleep, and it's fine. Not a real practical solution for work computer, and I expect more for my $1500 investment. So, here's my question(s): First, how can Apple continue to plead ignorance and fail to offer a fix for this problem? I've read a hundred threads and some articles documenting it. Second, now that this has happened on two new, out of the box computers, I'm skeptical about number three. The best buy had some of the older model 13.3's with a cd drive. Do I ditch the new retina's for an older model or maybe just try to buy one direct from an Apple Store hoping that maybe Apple has supplied best buy with older 13.3 retinas that do not include a fix, but have stocked their own stores with books that are free of the problem. Ugh.