Hi,
I have 13" Macbook Pro Base Model Mid 2009 w/ AppleCare. I babied this computer since I bought it on Black Friday (got a free iPod with it also). It was working flawlessly for around a year, and later, the bluetooth would randomly disconnect on me.
I went to the apple store, and I think they reset the preferences or something and it was working okay for like an hour after I came back. I couldn't go back the next day because I had school and was pretty busy with it for the next few months. So about 3 weeks ago, my macbook pro became worse (bluetooth stopped working entirely, webcam was not working, speakers weren't working, and the wifi stopped working). I took it to the apple store, and they said they would replace the logic board, display, wifi card, and speakers. They promised me that they could fix it in a day if they had all the parts, and they would call me this night to give me an updated estimate. They called me and said they don't have a display so they said it will take 2 days tops. So I called them after 2 days, and they said another 24 hours. This continued for the next 4 days until they called me back and said they were terribly sorry because they should have sent the computer to the repair center (another 4-6 days). I got annoyed and asked to speak with the manager. Finally, he picked up the phone and promised that it will be fixed in 3-4 HOURS. So, after a few hours passed, he called me and said the computer was fixed. I finally went to the apple store, and the Genius said they replaced everything and its "rock-solid" and it was probably the best computer repair they have ever did and I should not worry about it for a next couple of YEARS.
I took it home, and after a few days I began to notice that the speakers would start failing on me randomly. I thought I should reinstall the operating system, but the problem still occurred. I called the applecare support online and they said thats its a software issue, but I insisted that it was a hardware issue. They gave me a case number and told me to call again if the speakers fail again and the Sound System Preference setting shows the internal speakers as the source of audio. It happened a day after and I even took a clear video from my iPhone as proof of this problem also. However, this time the issue was coupled with bluetooth problems and webcam failures (yea sounds like a logic board problem again).
After calling them they told me that I should mail the computer to the Apple Repair Center because the Apple Store is clogged up with pending repairs and get it fixed, but, unfortunately, I can't part with my computer for more than a day because I am a contractor and I have loads of work that are pending from last week's debacle, and I asked them for a replacement computer. The woman kept repeating the same thing that I could send it to the store or she can send me the box and she said she feels my pain. After hours and hours at an end, she refused to send me a replacement computer, and I asked her if I can speak to the Apple Customer Relations. She said that they were closed on the weekends and that I should call back on the weekday. I was researching around on this forum and found that a few people got a replacement computer from Apple Customer Relations like this one right here -
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.
https://forums.macrumors.com/threads/1185818/
However instead of cosmetic scratches and broken hinges, my problem consists of a computer that had already gone through one major repair for well over a week (the repair costed $800 but was free with AppleCare), and I still encountered problems after less than week after the repair. I have completely lost faith in the fidelity of this machine and want a replacement computer, but was turned down by the Senior Adviser of AppleCare. Will the Customer Relations Department be willing to help out with this pressing issue? Do you think I can get a replacement computer if I argue with them for more than an hour non-stop? Thanks for all the help.
I have 13" Macbook Pro Base Model Mid 2009 w/ AppleCare. I babied this computer since I bought it on Black Friday (got a free iPod with it also). It was working flawlessly for around a year, and later, the bluetooth would randomly disconnect on me.
I went to the apple store, and I think they reset the preferences or something and it was working okay for like an hour after I came back. I couldn't go back the next day because I had school and was pretty busy with it for the next few months. So about 3 weeks ago, my macbook pro became worse (bluetooth stopped working entirely, webcam was not working, speakers weren't working, and the wifi stopped working). I took it to the apple store, and they said they would replace the logic board, display, wifi card, and speakers. They promised me that they could fix it in a day if they had all the parts, and they would call me this night to give me an updated estimate. They called me and said they don't have a display so they said it will take 2 days tops. So I called them after 2 days, and they said another 24 hours. This continued for the next 4 days until they called me back and said they were terribly sorry because they should have sent the computer to the repair center (another 4-6 days). I got annoyed and asked to speak with the manager. Finally, he picked up the phone and promised that it will be fixed in 3-4 HOURS. So, after a few hours passed, he called me and said the computer was fixed. I finally went to the apple store, and the Genius said they replaced everything and its "rock-solid" and it was probably the best computer repair they have ever did and I should not worry about it for a next couple of YEARS.
I took it home, and after a few days I began to notice that the speakers would start failing on me randomly. I thought I should reinstall the operating system, but the problem still occurred. I called the applecare support online and they said thats its a software issue, but I insisted that it was a hardware issue. They gave me a case number and told me to call again if the speakers fail again and the Sound System Preference setting shows the internal speakers as the source of audio. It happened a day after and I even took a clear video from my iPhone as proof of this problem also. However, this time the issue was coupled with bluetooth problems and webcam failures (yea sounds like a logic board problem again).
After calling them they told me that I should mail the computer to the Apple Repair Center because the Apple Store is clogged up with pending repairs and get it fixed, but, unfortunately, I can't part with my computer for more than a day because I am a contractor and I have loads of work that are pending from last week's debacle, and I asked them for a replacement computer. The woman kept repeating the same thing that I could send it to the store or she can send me the box and she said she feels my pain. After hours and hours at an end, she refused to send me a replacement computer, and I asked her if I can speak to the Apple Customer Relations. She said that they were closed on the weekends and that I should call back on the weekday. I was researching around on this forum and found that a few people got a replacement computer from Apple Customer Relations like this one right here -
|
\ /
.
https://forums.macrumors.com/threads/1185818/
However instead of cosmetic scratches and broken hinges, my problem consists of a computer that had already gone through one major repair for well over a week (the repair costed $800 but was free with AppleCare), and I still encountered problems after less than week after the repair. I have completely lost faith in the fidelity of this machine and want a replacement computer, but was turned down by the Senior Adviser of AppleCare. Will the Customer Relations Department be willing to help out with this pressing issue? Do you think I can get a replacement computer if I argue with them for more than an hour non-stop? Thanks for all the help.
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