Macbook Pro 15 2018 click when applied pressure

Billy Shears

macrumors member
Original poster
Sep 5, 2018
39
1
Could you guys test this? Whenever I apply pressure to upper left side of the MacBook Pro (but the bottom, not the side where the keyboard is) I hear some click sound. Does it happen to you?
[doublepost=1539189197][/doublepost]https://streamable.com/enf4c

Is this normal?
 

LogicalApex

macrumors 6502a
Nov 13, 2015
514
461
I don't know exactly where you're pressing. Hard to make out from the video, but I don't appear to have any clicking or pressure points anywhere up in that area on my 15" 2018 MBP.
 

Billy Shears

macrumors member
Original poster
Sep 5, 2018
39
1
I don't know exactly where you're pressing. Hard to make out from the video, but I don't appear to have any clicking or pressure points anywhere up in that area on my 15" 2018 MBP.
You surely saw where my hand was pressing? Yeah, I think this shouldn't be happening.
 

LogicalApex

macrumors 6502a
Nov 13, 2015
514
461
You surely saw where my hand was pressing? Yeah, I think this shouldn't be happening.
I did. I pressed in that’s general area a few different ways. But I didnt try to see if it was 5” from the top and 2” from the left or the like to be exact.

Just didn’t feel anything off on mine.
 

Billy Shears

macrumors member
Original poster
Sep 5, 2018
39
1
Can anyone else try this out? I'm sending my MacBook Pro to autorised service, and they will replace the unit if they find out that something isn't right. Even though this is seemingly small issue, I do have a right to get a new one, right? Especially since I had this machine just for one and a half week. I'm just afraid that they'll say that the click noise is not a real issuse and that it's not affecting me in any real-life scenario way. But it's very frustrating cashing out over 4000 euros for a machine that has this problem
 

velocityg4

macrumors 601
Dec 19, 2004
4,963
1,504
Georgia
Can anyone else try this out? I'm sending my MacBook Pro to autorised service, and they will replace the unit if they find out that something isn't right. Even though this is seemingly small issue, I do have a right to get a new one, right? Especially since I had this machine just for one and a half week. I'm just afraid that they'll say that the click noise is not a real issuse and that it's not affecting me in any real-life scenario way. But it's very frustrating cashing out over 4000 euros for a machine that has this problem
Hard to say what they'll do. A client of mine bought a maxed out 2017 iMac. He paid the store run extended diagnostics before shipping it. One of the Apple hardware diagnostic tests showed some error with the heatsink. I forget what the message was. Anyways it did not effect performance or thermals in any way. They called Apple for authorization to repair. Since it didn't seem to cause any diagnose-able problems. Applecare refused to authorize the store to perform a repair.

Unless the store is willing to eat the cost. If there is no actual problem with performance or functionality. Then Applecare may refuse to authorize any repair or replacement.

If they have a return policy for a full refund of opened equipment. Then by all means take advantage of it. Although I'd say if they have a display model. Try the same thing before returning.
 

Billy Shears

macrumors member
Original poster
Sep 5, 2018
39
1
Hard to say what they'll do. A client of mine bought a maxed out 2017 iMac. He paid the store run extended diagnostics before shipping it. One of the Apple hardware diagnostic tests showed some error with the heatsink. I forget what the message was. Anyways it did not effect performance or thermals in any way. They called Apple for authorization to repair. Since it didn't seem to cause any diagnose-able problems. Applecare refused to authorize the store to perform a repair.

Unless the store is willing to eat the cost. If there is no actual problem with performance or functionality. Then Applecare may refuse to authorize any repair or replacement.

If they have a return policy for a full refund of opened equipment. Then by all means take advantage of it. Although I'd say if they have a display model. Try the same thing before returning.
That sound pretty unfair to me. You spend all that money on expensive hardware, and you get it with some problems? I don't care how small the problem is, if you spend that kind of money on a device, it has to be flawless. Actually, any time you buy anything, regardless of the price, it has to be without defects, and customers have to have the right to swap out the unit.

At least that's how I believe things should be.
Anyway, I reported my problems 10 days after I got the machine, so it's not like I had it for a year or something like that. I'll be very pissed and disappointed if they refuse to give me replacement.
 

SDColorado

macrumors 601
Nov 6, 2011
4,279
4,244
Highlands Ranch, CO
That sound pretty unfair to me. You spend all that money on expensive hardware, and you get it with some problems? I don't care how small the problem is, if you spend that kind of money on a device, it has to be flawless. Actually, any time you buy anything, regardless of the price, it has to be without defects, and customers have to have the right to swap out the unit.

At least that's how I believe things should be.
Anyway, I reported my problems 10 days after I got the machine, so it's not like I had it for a year or something like that. I'll be very pissed and disappointed if they refuse to give me replacement.
You will have to look at the policies of the seller if you purchased it from anywhere other then an Apple store or Apple online. Apple has a 14 days satisfaction guaranteed return, where you should be able to return or exchange it for any reason. But resellers will often have their own policies.
 

Billy Shears

macrumors member
Original poster
Sep 5, 2018
39
1
You will have to look at the policies of the seller if you purchased it from anywhere other then an Apple store or Apple online. Apple has a 14 days satisfaction guaranteed return, where you should be able to return or exchange it for any reason. But resellers will often have their own policies.
Well, their policy is "in case of malfunctions or other possible flaws, we commit that we will repair or replace the product..." (I translated it from my language). So yeah, it's just a matter of whether they'll recognise this as a problem or not.
 

Billy Shears

macrumors member
Original poster
Sep 5, 2018
39
1
So, no one else has this click? I'm now 99% sure that I've got a defective unit. Sending it back on Monday.
In the meantime, can anyone else try this out if you have the same click? You would help me a lot! (no Apple stores near me, unfortunately)
 

DeanPSN

macrumors regular
May 21, 2018
223
148
Dublin, Ireland
Could you guys test this? Whenever I apply pressure to upper left side of the MacBook Pro (but the bottom, not the side where the keyboard is) I hear some click sound. Does it happen to you?
[doublepost=1539189197][/doublepost]https://streamable.com/enf4c

Is this normal?
Not normal, but defintely one of those clams that secures the bottom plate to the body.
Check ifixit for dissassembly photos to see what im talking about.

If you go to Apple store, they can remove the bottom plate and re-attach it properly.

PS: I had same on the 2017 MBP every single time after keyboard/top case replacements and simply pressing it harder in the middle would snap it back in and would be gone for good.
 

Billy Shears

macrumors member
Original poster
Sep 5, 2018
39
1
No normal, but defintely one of those clams that secures the bottom plate to the body.
Check ifixit for dissassembly photos to see what im talking about.

If you go to Apple store, they can remove the bottom plate and re-attach it properly.
Yeah, but the thing is I paid for this device 4200 euros, I expect it to be flawless. I reported the problem on 10th day, and tommorow will be the 14th day, and I'll demand replacement, because I don't want my brand new expensive machine to be already messed around with after only 2 weeks. Or do you think I'm not being reasonable?
 

DeanPSN

macrumors regular
May 21, 2018
223
148
Dublin, Ireland
Yeah, but the thing is I paid for this device 4200 euros, I expect it to be flawless. I reported the problem on 10th day, and tommorow will be the 14th day, and I'll demand replacement, because I don't want my brand new expensive machine to be already messed around with after only 2 weeks. Or do you think I'm not being reasonable?
Read my edited post and try.
Its just assembly error and yes you are reasonable, i wouldn't accept anything but perfection for such a premium product.
 
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