Macbook Pro 15 2018 click when applied pressure

Discussion in 'MacBook Pro' started by Billy Shears, Oct 10, 2018.

  1. Billy Shears macrumors member

    Joined:
    Sep 5, 2018
    #1
    Could you guys test this? Whenever I apply pressure to upper left side of the MacBook Pro (but the bottom, not the side where the keyboard is) I hear some click sound. Does it happen to you?
    --- Post Merged, Oct 10, 2018 ---
    https://streamable.com/enf4c

    Is this normal?
     
  2. LogicalApex macrumors 6502

    Joined:
    Nov 13, 2015
    #2
    I don't know exactly where you're pressing. Hard to make out from the video, but I don't appear to have any clicking or pressure points anywhere up in that area on my 15" 2018 MBP.
     
  3. Billy Shears thread starter macrumors member

    Joined:
    Sep 5, 2018
    #3
    You surely saw where my hand was pressing? Yeah, I think this shouldn't be happening.
     
  4. LogicalApex macrumors 6502

    Joined:
    Nov 13, 2015
    #4
    I did. I pressed in that’s general area a few different ways. But I didnt try to see if it was 5” from the top and 2” from the left or the like to be exact.

    Just didn’t feel anything off on mine.
     
  5. Billy Shears thread starter macrumors member

    Joined:
    Sep 5, 2018
    #5
    Can anyone else try this out? I'm sending my MacBook Pro to autorised service, and they will replace the unit if they find out that something isn't right. Even though this is seemingly small issue, I do have a right to get a new one, right? Especially since I had this machine just for one and a half week. I'm just afraid that they'll say that the click noise is not a real issuse and that it's not affecting me in any real-life scenario way. But it's very frustrating cashing out over 4000 euros for a machine that has this problem
     
  6. velocityg4 macrumors 601

    velocityg4

    Joined:
    Dec 19, 2004
    Location:
    Georgia
    #6
    Hard to say what they'll do. A client of mine bought a maxed out 2017 iMac. He paid the store run extended diagnostics before shipping it. One of the Apple hardware diagnostic tests showed some error with the heatsink. I forget what the message was. Anyways it did not effect performance or thermals in any way. They called Apple for authorization to repair. Since it didn't seem to cause any diagnose-able problems. Applecare refused to authorize the store to perform a repair.

    Unless the store is willing to eat the cost. If there is no actual problem with performance or functionality. Then Applecare may refuse to authorize any repair or replacement.

    If they have a return policy for a full refund of opened equipment. Then by all means take advantage of it. Although I'd say if they have a display model. Try the same thing before returning.
     
  7. Billy Shears thread starter macrumors member

    Joined:
    Sep 5, 2018
    #7
    That sound pretty unfair to me. You spend all that money on expensive hardware, and you get it with some problems? I don't care how small the problem is, if you spend that kind of money on a device, it has to be flawless. Actually, any time you buy anything, regardless of the price, it has to be without defects, and customers have to have the right to swap out the unit.

    At least that's how I believe things should be.
    Anyway, I reported my problems 10 days after I got the machine, so it's not like I had it for a year or something like that. I'll be very pissed and disappointed if they refuse to give me replacement.
     
  8. SDColorado Contributor

    SDColorado

    Joined:
    Nov 6, 2011
    Location:
    Highlands Ranch, CO
    #8
    You will have to look at the policies of the seller if you purchased it from anywhere other then an Apple store or Apple online. Apple has a 14 days satisfaction guaranteed return, where you should be able to return or exchange it for any reason. But resellers will often have their own policies.
     
  9. Billy Shears thread starter macrumors member

    Joined:
    Sep 5, 2018
    #9
    Well, their policy is "in case of malfunctions or other possible flaws, we commit that we will repair or replace the product..." (I translated it from my language). So yeah, it's just a matter of whether they'll recognise this as a problem or not.
     
  10. Billy Shears thread starter macrumors member

    Joined:
    Sep 5, 2018
    #10
    So, no one else has this click? I'm now 99% sure that I've got a defective unit. Sending it back on Monday.
    In the meantime, can anyone else try this out if you have the same click? You would help me a lot! (no Apple stores near me, unfortunately)
     
  11. DeanPSN macrumors regular

    DeanPSN

    Joined:
    May 21, 2018
    Location:
    Dublin, Ireland
    #12
    Not normal, but defintely one of those clams that secures the bottom plate to the body.
    Check ifixit for dissassembly photos to see what im talking about.

    If you go to Apple store, they can remove the bottom plate and re-attach it properly.

    PS: I had same on the 2017 MBP every single time after keyboard/top case replacements and simply pressing it harder in the middle would snap it back in and would be gone for good.
     
  12. Billy Shears thread starter macrumors member

    Joined:
    Sep 5, 2018
    #13
    Yeah, but the thing is I paid for this device 4200 euros, I expect it to be flawless. I reported the problem on 10th day, and tommorow will be the 14th day, and I'll demand replacement, because I don't want my brand new expensive machine to be already messed around with after only 2 weeks. Or do you think I'm not being reasonable?
     
  13. DeanPSN macrumors regular

    DeanPSN

    Joined:
    May 21, 2018
    Location:
    Dublin, Ireland
    #14
    Read my edited post and try.
    Its just assembly error and yes you are reasonable, i wouldn't accept anything but perfection for such a premium product.
     

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13 October 10, 2018