MacBook Pro 15" Broken twice, less then a year old.

Discussion in 'Mac Basics and Help' started by Gantris, Feb 15, 2009.

  1. Gantris macrumors newbie

    Joined:
    May 5, 2008
    #1
    Hello all. My MacBook Pro 15" which I purchased in August of 08 has now broken twice. First, the logic board went bad causing an extremely high pitched sound to be produced out of the right speaker, and now there are persistent black spots appearing on the screen. I've recently switched over to Macs and have also had two repairs done on my iMac which is also less then a year old. (Hard drive died and then the optical fan) Any suggestions on what I should do? Do you think I would be able to get a replacement in store? I've purchased AppleCare on the laptop, but that won't even take effect till August. Has anyone else had a similar issue? This is really beginning to bother me.
     
  2. spinnerlys Guest

    spinnerlys

    Joined:
    Sep 7, 2008
    Location:
    forlod bygningen
    #2
    Speaking of Apple Care, it is valid from the date of purchase.
    You bought the extended Apple Care, which gives you two extra years after the standard Apple Care is expired.

    If you have a problem with your Mac that seems hardware related, just go into the next Apple Store or an Apple authorized repair store.

    And you only get a replacement if the machine was repaired more than three times, or they don't have the parts anymore.
     
  3. ThirteenXIII macrumors 6502a

    Joined:
    Mar 8, 2008
    #3
    your applecare is in effect as of the day you purchased the system/applecare.

    you get the first year of warrantied services, but the EXTENDED applecare kicks in a year fromt he purchase date (Aug 09) just wanted to clear that up.

    What i'd recommend is calling up Apple Care or scheduling them to call you
    http://www.apple.com/support/expert/

    detail the situations to them, about the prior issues, the repairs and the problems your experiencing.

    they might want to try another repair one last time to try out to see if they can fix all the issues.

    but i might ask to see if you have other options instead of losing time with your machine and them wasting time and money on parts that might come back wiht more issues.

    i recently had a pretty bad stretch of issues with my repair on my mbp i got in late 2007.
    everytime i sent it in or brought it in for repairs something came back defective, first the speakers went out, then came back with a faulty logic board, illuminated keys stopped working, display would only reach 50%, etc.

    id definitely find out your options and what kind of rep you get...if youre not satisfied with your options politely ask again or simply try a different representative if it may help you


    goodluck, hope you get your macs back to health!
     
  4. Gantris thread starter macrumors newbie

    Joined:
    May 5, 2008
    #4
    Thanks for your help. I was hoping to get a replacement as I use my laptop for work and can't have it in for weeks at a time to be repaired... oh well, not much I can do about this one.
     
  5. utkillsall macrumors newbie

    Joined:
    Feb 16, 2009
    #5
    next time i would recommend buying from best buy and getting their service plans on it, they cost a little more but they will cover just about everything that you can think of happening to your mac. i had a ding on the back of my macbook pro and i had bought the service plan, so i just dropped it and they gave me a new one
     
  6. ThirteenXIII macrumors 6502a

    Joined:
    Mar 8, 2008
    #6
    thats really of asinine and why alot of policies ar ebeing so strict.
    especially when it comes to people with ACTUAL problems.
    Are you some sort of bestbuy troll?
    Apple takes much better care of their customers, their service plans are scams..while they seem good and cover alot...it just leaves me to wonder...

    unfortunate to the OP, you should be inclined to get some sort of reimbursement for the issues and the time its taken for them to actually correct anything....even a replacement.

    Goodluck OP
     
  7. JustGretchen macrumors 6502

    Joined:
    Dec 2, 2008
    #7
    Best Buy blows compared to apple's support.

    If your computer gets sent in, it typically goes to a best buy repair facility where they don't know crap about macs. I've heard HORROR stories about Apple repiars thorugh BBY.

    I used to work for them prior to geek squad for 5 years from 1996-2001...the in store service, at least at my store, was very good for PC's as far as upgrades and diagnosis of issues were concerned. We all knew what we were doing...but we didn't sell Macs.

    90% of the time we sent the computer/car stereo/av unit/tv to the Manufacturer for repair, even under our service plan, and a lot of times customers would wait weeks, or months, to get it back...then sometimes it'd come back unrepiared.

    I'd never buy a PSP or PRP from best buy. ever.

    Applecare on the otherhand is INCREDIBLE service in my experiences. I have had a screen and hard disk replaced on my old powerbook (which now lives at my in-laws house) and my wife has had her logic board replaced on her powerbook.

    I have an e08 mbp and I have applecare on it too. The value is great and the service is fast.

    To the guy who abused the best buy accidental damage plan, that's just not cool.
     

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