I love this MBP, design, materials and performance is nice however, i had only problems with it.
First of all, it was purchased brand new in late October 2017. After just 2 months the left speakers completely blew with a very loud "electric" noise which destroyed them. (This happened under macOS HS, not bootcamp because i never used it on this). I was so pissed off after paying €3.4k for this and having this happen, but i said to myself hey, **** happens, so i took it to the nearest Apple shop where they took it right away from me and they replaced the entire top casing (keyboard, battery, touchpad, etc) This entire process took a bit more than a week because they had to order new parts, so i was without my MBP for this time which was frustrating since i use it a lot for my work.
Fast forward 3 months later, random keys get stuck ocasionally, enter key sometimes needs to be pressed multiple times to work and so on, but this happens only sometimes. Now the "4" seems like its pushed in compared to other keys and this was the last drop honestly.
I'm very OCD about my stuff, i keep it spotless clean so there is no dust issues and this bothers me very much.
I did a quick google search and turns out the butterfly keyboard issue is very widespread and there is a lawsuit against Apple on this, so i went ahead and contacted Apple online, where they confirmed the issue and theynsaid they are aware, however its still under investigation.
At this point i'm fed up with this nonsense, i paid for a premium product and i expect flawless quality with no such issues, so they booked me in for appointment later today because i told them i demand a new replacement, no more repairs!
I didn't pay €3.4k to have this torn apart 2 times and parts replaced and if they will refuse to replace it for free with a brand new one, i will go to cosumer rights and take them to court.
PS: One of the main reasons i demanded a new replacement, is because last time when they took it for repair, they scratched the bottom case where they tried to.pry it open, so i refuse to let them take it apart again. The MBP was 2 months old at the time and had dbrand skin on it since taken out from box, so it was in new condition when i gave it to them for repair.
Any thoughts on these issues?
I will keep updated later on today after my appointment
First of all, it was purchased brand new in late October 2017. After just 2 months the left speakers completely blew with a very loud "electric" noise which destroyed them. (This happened under macOS HS, not bootcamp because i never used it on this). I was so pissed off after paying €3.4k for this and having this happen, but i said to myself hey, **** happens, so i took it to the nearest Apple shop where they took it right away from me and they replaced the entire top casing (keyboard, battery, touchpad, etc) This entire process took a bit more than a week because they had to order new parts, so i was without my MBP for this time which was frustrating since i use it a lot for my work.
Fast forward 3 months later, random keys get stuck ocasionally, enter key sometimes needs to be pressed multiple times to work and so on, but this happens only sometimes. Now the "4" seems like its pushed in compared to other keys and this was the last drop honestly.
I'm very OCD about my stuff, i keep it spotless clean so there is no dust issues and this bothers me very much.
I did a quick google search and turns out the butterfly keyboard issue is very widespread and there is a lawsuit against Apple on this, so i went ahead and contacted Apple online, where they confirmed the issue and theynsaid they are aware, however its still under investigation.
At this point i'm fed up with this nonsense, i paid for a premium product and i expect flawless quality with no such issues, so they booked me in for appointment later today because i told them i demand a new replacement, no more repairs!
I didn't pay €3.4k to have this torn apart 2 times and parts replaced and if they will refuse to replace it for free with a brand new one, i will go to cosumer rights and take them to court.
PS: One of the main reasons i demanded a new replacement, is because last time when they took it for repair, they scratched the bottom case where they tried to.pry it open, so i refuse to let them take it apart again. The MBP was 2 months old at the time and had dbrand skin on it since taken out from box, so it was in new condition when i gave it to them for repair.
Any thoughts on these issues?
I will keep updated later on today after my appointment