Become a MacRumors Supporter for $25/year with no ads, private forums, and more!

MacBook Pro 16 2019 sleep wake and shut down crash

Tappivanukas

macrumors newbie
Original poster
Sep 9, 2020
3
0
Hi!

I bought used MacBook Pro 16 2019 and I'm having annoying problem with it. So the problem is that MacBook crashes when waking up from sleep mode or when it's being shut down. Every time I get message that computer has restarted because of problem.

Things that I have done so far to solve this problem:
-Reinstalled OS
-I have reseted PRAM, NVRAM and SMC
-I have unchecked Power Nap and "put hard disks to sleep when possible" from energy saver option

Only time MacBook isn't crashing when waking from sleep mode is when I boot it in safe mode.

Any ideas how to fix this? Thanks for your help!
 

Tappivanukas

macrumors newbie
Original poster
Sep 9, 2020
3
0
Yes it does. I haven't installed anything yet, just fresh OS Catalina 10.15.6.
 
Comment

matram

macrumors 6502a
Sep 18, 2011
680
309
Sweden
Some of these problems have been related to externally connected equipment, e.g. screens and docking stations. If you have not already done so try disconnecting everything for a couple of days.

The error log may provide further indications of the root cause, please attach it in full if you want some advice.
 
Comment

Tappivanukas

macrumors newbie
Original poster
Sep 9, 2020
3
0
I didn't have anything connected besides power cable so that's not the issue.

I decided to call Apple Care and they thought it could be some kind of hardware problem so I took it to Apple Store and they will check what's going on. Thank god there is still warranty left. Fingers crossed now.
 
Comment
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.