So anyone ever had a bad experience with Apple Genius Bar? I bought a 2010 Macbook Pro in September last year. It's the 15' 2.66 i7 edition and the trackpad's left click doesn't work randomly at times. Plus it freezes sometimes while not doing anything intensive, like surfing the web, and needs a cold restart to make it work again. Now since these problems happen intermittently I took a video of when they did happen and took it to my local genius bar. Now I know how stressed the employee are there but when it was my turn to explain my problems from the get go the genius guy was very hostile and treated me like I didn't know anything about computers and kept calling the motherboard a 'logic board' and gave me car analogies. He told me to speak to his manager and was very hostile to me. The manager came in and was equally as hostile from the get go. He told me he didn't care about intermittent problems and that the only valid problems that can be looked after is problems that can be replicated instore. I showed him my video and he still didn't care, he just basically said the only problem is a problem that happens instore. He then told me the best he could do was to replace the trackpad (I could tell he really really did not want to do that even). HERE IS THE MOST FUNNY PART!: He told me all the problems I am experiencing with my Macbook pro are in my HEAD and I am just loopy and IMAGINING THINGS. He was incredibly condescending to me in every way possible (been using/ taking apart and building computers since I was 13, I'm 23, and know what and where everything is) and it just felt like he told me I was a crazy and to get out of his store. Okay at this point I was shocked. I don't know what made him say that, I was extremely civil to him, my boyfriend was just a meter away and heard everything. He is a huge mac fan (got a little apple store in his house, everything is mac, iphone 4, imac, macbook pro, Apple TV) and now he's thinking twice about buying anything mac ever again. Suffice to say I will never be buying anything Mac again, I will be selling all the Mac things I have (which include my iphones, macbook pros). Now BEFORE YOU FLAME ME I would like to say I used to be a huge apple fanboy and even told everyone to go get themselves an Iphone since it was the best. Used to tell my mother to go get an iPhones but now I got her buying HTC and Samsungs. Anyways. Good job Apple! You've lost a customer and many more potentially (not that you care anyways since you guys are getting great sales!) P.S. this was from the Apple Store in Sydney, Chatswood. I got the manager's name. This also happened last weekend.