Macbook Pro 2011 13inch 4gb keeps restarting when watching youtube/any videos online

[jordancheta]

Here is the report after the crash and restart. Ive only had the computer for about a week


Interval Since Last Panic Report: 71208 sec
Panics Since Last Report: 3
Anonymous UUID: 441C274C-FD5F-4F48-8D4B-81A9F8D1C13D

Sun Jun 24 10:26:38 2012
panic(cpu 1 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f8170f9b1, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000123398, CR3: 0x000000001f0eb03a, CR4: 0x00000000001606e0
RAX: 0xffffff7f8170fa84, RBX: 0x0000000000000077, RCX: 0x0000000000123390, RDX: 0x000000000033df0e
RSP: 0xffffff807f48b9b0, RBP: 0xffffff807f48b9c0, RSI: 0xffffff800c2ee200, RDI: 0xffffff8014f93000
R8: 0x0000000000000075, R9: 0xffffff7f81769380, R10: 0xffffff807f48b92c, R11: 0xffffff807f48b930
R12: 0xffffff800c5dcf88, R13: 0xffffff8014f93000, R14: 0xffffff806a57b000, R15: 0xffffff8014f93000
RFL: 0x0000000000010282, RIP: 0xffffff7f8170f9b1, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x0000000000123398, Error code: 0x0000000000000002, Faulting CPU: 0x1

Backtrace (CPU 1), Frame : Return Address
0xffffff807f48b660 : 0xffffff8000220792
0xffffff807f48b6e0 : 0xffffff80002c4794
0xffffff807f48b890 : 0xffffff80002da55d
0xffffff807f48b8b0 : 0xffffff7f8170f9b1
0xffffff807f48b9c0 : 0xffffff7f81713f7d
0xffffff807f48bb00 : 0xffffff7f81710ed4
0xffffff807f48bb60 : 0xffffff800065593e
0xffffff807f48bb80 : 0xffffff800065621a
0xffffff807f48bbe0 : 0xffffff80006569bb
0xffffff807f48bd20 : 0xffffff80002a3f08
0xffffff807f48be20 : 0xffffff8000223096
0xffffff807f48be50 : 0xffffff80002148a9
0xffffff807f48beb0 : 0xffffff800021bbd8
0xffffff807f48bf10 : 0xffffff80002af140
0xffffff807f48bfb0 : 0xffffff80002dab5e
Kernel Extensions in backtrace:
com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBFF2AB81]@0xffffff7f81707000->0xffffff7f8176dfff
dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff7f80887000
dependency: com.apple.iokit.IONDRVSupport(2.3.4)[474FE7E9-5C79-3AA4-830F-262DF4B6B544]@0xffffff7f80d0b000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0xffffff7f80cd2000

BSD process name corresponding to current thread: Google Chrome He

Mac OS version:
11E2620

Kernel version:
Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64
Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755
System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

System uptime in nanoseconds: 4444274321352
last loaded kext at 711038778133: com.apple.filesystems.smbfs 1.7.2 (addr 0xffffff7f80794000, size 241664)
last unloaded kext at 194217243826: com.apple.driver.AppleUSBTCKeyEventDriver 227.6 (addr 0xffffff7f8153a000, size 8192)
loaded kexts:
com.apple.filesystems.smbfs 1.7.2
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.X86PlatformShim 5.0.0d8
com.apple.driver.AGPM 100.12.69
com.apple.driver.AppleHDA 2.2.3f13
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleMikeyDriver 2.2.3f13
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleIntelHD4000Graphics 7.2.8
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.7f2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.driver.AudioIPCDriver 1.2.3
com.apple.driver.ApplePolicyControl 3.1.32
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleBacklight 170.2.2
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.AppleIntelFramebufferCapri 7.2.8
com.apple.driver.AppleSMCPDRC 5.0.0d8
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.7f2
com.apple.driver.AppleUSBTCButtons 227.6
com.apple.driver.AppleIRController 312
com.apple.driver.AppleUSBTCKeyboard 227.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.SCSITaskUserClient 3.2.1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCISerialATAPI 2.0.3
com.apple.iokit.IOAHCIBlockStorage 2.0.4
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AppleSDXC 1.2.2
com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8
com.apple.driver.AppleUSBHub 5.0.7
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleAHCIPort 2.3.0
com.apple.driver.AppleUSBEHCI 5.0.7
com.apple.driver.AppleUSBXHCI 1.0.7
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AirPort.Brcm4331 560.7.21
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.driver.DspFuncLib 2.2.3f13
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.kext.triggers 1.0
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.2.3f13
com.apple.iokit.IOHDAFamily 2.2.3f13
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.X86PlatformPlugin 5.1.1d6
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.AppleGraphicsControl 3.1.32
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.driver.AppleUSBBluetoothHCIController 4.0.7f2
com.apple.iokit.IOBluetoothFamily 4.0.7f2
com.apple.driver.AppleThunderboltDPInAdapter 1.8.4
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.4
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.driver.AppleUSBMultitouch 230.5
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBMergeNub 5.0.7
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IOEthernetAVBController 1.0.1b1
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOUSBFamily 5.0.7
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.5
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookPro9,2, BootROM MBP91.00D3.B06, 2 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 2.2f38
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238432D50422020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.198.19.21)
Bluetooth: Version 4.0.7f2, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 6
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 5
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 9

 

[srshaw]

Is it new? If so return it for a replacement. My first Macbook pro had weird green lines on the screen and apple replaced it no worries.

 

[Geo411m]

I think the issue is Google Chrome. I had the same issue while using it.

 

[jordancheta]

I am looking into returning it, but I was wondering if it was an issue involving Google Chrome, It does seem to only happen when I am using that browser

 

[jordancheta]

I think the issue is Google Chrome. I had the same issue while using it.

Are you still having issues, or did they stop once you discountinued using Google Chrome

 

[Stetrain]

I am looking into returning it, but I was wondering if it was an issue involving Google Chrome, It does seem to only happen when I am using that browser

Is this a 2012 MBP (the ones released on June 11th)? The crash references the HD 4000 graphics (Ivy Bridge) so I'm guessing it is.

Many people have reported identical crashes from using Chrome on the new Ivy Bridge machines. My guess is it's a driver issue, a Chrome issue, or a combination. I doubt it's faulty hardware because of the number of people who seem to have this issue. Probably will be fixed via an OSX or Chrome software update soon.

 

[jordancheta]

Is this a 2012 MBP (the ones released on June 11th)? The crash references the HD 4000 graphics (Ivy Bridge) so I'm guessing it is.

Many people have reported identical crashes from using Chrome on the new Ivy Bridge machines. My guess is it's a driver issue, a Chrome issue, or a combination. I doubt it's faulty hardware because of the number of people who seem to have this issue. Probably will be fixed via an OSX or Chrome software update soon.

Yes it is, purchased it June 13th. Ive been doing some research and it seems many people are having issues with chrome, just like you said.

 

[mattopotamus]

Is this a 2012 MBP (the ones released on June 11th)? The crash references the HD 4000 graphics (Ivy Bridge) so I'm guessing it is.

Many people have reported identical crashes from using Chrome on the new Ivy Bridge machines. My guess is it's a driver issue, a Chrome issue, or a combination. I doubt it's faulty hardware because of the number of people who seem to have this issue. Probably will be fixed via an OSX or Chrome software update soon.

this. It has happened to so many people that is has to be a chrome issue that can be fixed with an update.

 

[jordancheta]

Yes I agree, I will just use safari, the web browser I use isn't that important to me, I was just using Chrome because thats what I used on my windows computer, Thanks for the help

 

[Geo411m]

Are you still having issues, or did they stop once you discountinued using Google Chrome

No, it stopped once I stopped using chrome.