MacBook Pro 2011 has a white line on display. What is causing it?

Discussion in 'MacBook Pro' started by pdxmatts, Apr 15, 2013.

  1. pdxmatts, Apr 15, 2013
    Last edited: Apr 15, 2013

    pdxmatts macrumors 65816

    pdxmatts

    Joined:
    Jan 12, 2013
    Location:
    Portland, OR
    #1
    Hi, I just noticed this a couple of days ago and wondered if this is a common problem? Or even what it is and what may have caused it. You can see the white squiggly line in the middle of the screen, almost like a T shape and can see it mostly when the screen is black. I tried to take a screenshot of it. You can see it in Mr. Nurmi's black suit on his back. Hope you can see it. I have till 4/22/13 on my 1yr warranty and would like to know if this is repairable and covered by Apple if I bring it in under warranty. Thanks
     

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  2. MrGimper macrumors 601

    MrGimper

    Joined:
    Sep 22, 2012
    Location:
    Andover, UK
    #2
    I can't see anything. If these are actual screenshots (via some screen shot feature) as opposed to photographs of the screen, then the fact I can't see anything would imply it's a physical issue with the panel (compression spot?)
     
  3. pdxmatts, Apr 15, 2013
    Last edited: Apr 15, 2013

    pdxmatts thread starter macrumors 65816

    pdxmatts

    Joined:
    Jan 12, 2013
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    Portland, OR
    #3
    They are actual screenshots using command/shift/3. I can see them in the photo's. It is about a 2" faded white line going across the middle.
     
  4. pdxmatts thread starter macrumors 65816

    pdxmatts

    Joined:
    Jan 12, 2013
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    Portland, OR
    #4
    Can you see it in these screen shots?
     

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  5. Asuriyan macrumors 6502a

    Joined:
    Feb 4, 2013
    Location:
    Indiana
    #5
    I don't see anything, which indicates a hardware problem rather than an issue in software rendering. I'd take it to get it checked out- this usually indicates either dead pixels, or a problem with a flex cable from the motherboard to the screen (and neither are the kind of repairs you want to be doing after the warranty is up).
     
  6. pdxmatts thread starter macrumors 65816

    pdxmatts

    Joined:
    Jan 12, 2013
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    Portland, OR
    #6
    Oh, I get it.. Doh! I am looking at the photo's on my Macbook where the white line shows up.. Ok, so I will take it into Apple and see what they can do. Thanks
     
  7. pdxmatts, Apr 16, 2013
    Last edited: Apr 16, 2013

    pdxmatts thread starter macrumors 65816

    pdxmatts

    Joined:
    Jan 12, 2013
    Location:
    Portland, OR
    #7
    So, I took it into the Mac store by my house and everything was going fine. Then another tech guy starts pointing out a teeny tiny dent on my laptop and says that could cause the display problem. What? it was the size of a pin head. Then he says it almost looks like water damage. Um, NO. I was getting so annoyed with this guy. Then the guy helping me starts to look it over and says. There's a nick here on the edge and your lucky that your warranty end date is 4/22. I didn't appreciate the insuation that I caused the problem. They still sent it in for repair for me. I heard that Apple was exemplimary with customer service. I didn't see any of that today. I'll keep you posted.
     
  8. gmikesell macrumors regular

    Joined:
    Aug 31, 2009
    #8
    Wow, that sounds very frustrating! I'm going to note that if I ever have to take something in to Apple, the genius' job will be to fix/resolve the issue. My job will be to body-block all other approaching geniuses attempting to be helpful. lol
     
  9. pdxmatts thread starter macrumors 65816

    pdxmatts

    Joined:
    Jan 12, 2013
    Location:
    Portland, OR
    #9
    I got an email from the repair center. They concluded this. "verified light is leaking through the apple logo/LCD. ordering replacement display assembly." Is that something I could have caused?
     
  10. AlphaDogg macrumors 68040

    AlphaDogg

    Joined:
    May 20, 2010
    Location:
    Boulder, CO
    #10
    The dent noted could, in fact, be the cause of the issue with the display. Don't hate on Apple because you don't want to take responsibility for something you may have caused.
    Light is supposed to leak through the Apple logo... So I don't see an issue.
     
  11. pdxmatts thread starter macrumors 65816

    pdxmatts

    Joined:
    Jan 12, 2013
    Location:
    Portland, OR
    #11
    I'm not hating on Apple, I have an issue with the employee's making me feel uncomfortable when I needed service on an Apple product. Seems the tiny dent was a non issue to the repair tech. That was the diagnosis that they came up with, so I don't know what to tell you.
     
  12. pdxmatts thread starter macrumors 65816

    pdxmatts

    Joined:
    Jan 12, 2013
    Location:
    Portland, OR
    #12
    I got my MacBook Pro back in two days and they replaced the whole LCD case and panel. No more white discoloration, little dent or nick.. Thank you so much Apple for the fixing the problem and quick turnaround :D
     

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