MacBook Pro 2011 Scratch

Discussion in 'MacBook Pro' started by ThatBrownGuy, Sep 2, 2011.

  1. ThatBrownGuy macrumors newbie

    Joined:
    Sep 2, 2011
    #1
    My brand new MacBook arrived today, however, located on the aluminium shell at the lower left corner of the screen is a scratch. Usually, I would ignore such a small mark, however, this one is slightly dented into the aluminium too. As this is a new MacBook out of the box, what can Apple do for me? And will they do it? I mean, for a £1900 computer, you don't expect this. :(
     
  2. darkmaxdevil macrumors member

    Joined:
    Aug 28, 2011
    Location:
    Bangkok, Thailand
    #2
    call them up and demand for a new one or refund
     
  3. GuitarG20 macrumors 65816

    GuitarG20

    Joined:
    Jun 3, 2011
    #3
    call them up or go into the store and demand a new one, without any blemishes ;)
     
  4. aussiedj macrumors regular

    Joined:
    Dec 31, 2008
    Location:
    Brisbane
    #4
    Check to see if the optical bay is SATA III before you take it back. Just in case. ;)
     
  5. ThatBrownGuy thread starter macrumors newbie

    Joined:
    Sep 2, 2011
    #5
    Will there be a long delay? This Mac was a BTO (Just the Hi-Res Screen) so will they replace it with one from the UK, or from the factory in China? I really can't afford that much time without a laptop as my job depends on it.
     
  6. greygray macrumors 68000

    greygray

    Joined:
    Oct 22, 2009
    #6
    Replace it at the :apple: store. You've the rights to.
     
  7. GuitarG20 macrumors 65816

    GuitarG20

    Joined:
    Jun 3, 2011
    #7
    they should have that one in stock at any decent apple store...
     
  8. SavMBP15 macrumors 6502

    Joined:
    Mar 26, 2010
    #9
    Whatever you do, get it resolved before the initial 2 weeks are up. Worse case you can return it and buy another one.

    Best bet, go to an Apple Store ASAP.
     
  9. ThatBrownGuy thread starter macrumors newbie

    Joined:
    Sep 2, 2011
    #10
    Yup, I'm going to do just that :) Thanks for helping me out guys.
     
  10. LeiQQ macrumors regular

    LeiQQ

    Joined:
    Jul 20, 2011
    Location:
    Taipei, Taiwan
    #11
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_5 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8L1 Safari/6533.18.5)

    If you call apple and want something else such as free apple care or a mouse etc. you can try that. My friend had a similar problem but there is no apple store in Taiwan but with the call he got a free gift.
     
  11. randomrazr macrumors 65816

    Joined:
    Jan 1, 2011
  12. GuitarG20 macrumors 65816

    GuitarG20

    Joined:
    Jun 3, 2011
    #13
    maybe it's just really small and he's embarrassed that he's so anal. in which case, i still don't blame him. any computer more than $600 i would expect to be perfect out of the box. xD
     
  13. hooneyrob macrumors member

    Joined:
    Jul 29, 2011
    Location:
    United Kingdom
    #14
    Just one point, if it's their fault then you can ask to keep the MacBook you have now and arrange for collection on the day your new one arrives.
     
  14. niceguyeddie macrumors member

    Joined:
    Jul 3, 2008
    #15
    How can you check that?
     
  15. randomrazr macrumors 65816

    Joined:
    Jan 1, 2011
    #16
    i post a thread with a small issue a while back and i get b****ed at :mad:
     
  16. yusukeaoki macrumors 68030

    yusukeaoki

    Joined:
    Mar 22, 2011
    Location:
    Tokyo, Japan

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