Macbook Pro 2016 15" - Keyboard scratches display

Discussion in 'MacBook Pro' started by moTo3101, Jan 14, 2017.

?

Did you observe scratches on your MBP display from the Keyboard?

  1. Yes, many and noticeable scratches

    13.0%
  2. Yes, but only a few and barely noticeable

    16.7%
  3. No, none at all

    70.4%
  1. moTo3101 macrumors newbie

    Joined:
    Nov 1, 2016
    #1
    Hey there,

    I was just wondering If someone else encountered the same issues that I found recently. I have been using my MBP for about a month now, carried it with me in a laptop bag and used it in a normal environment under normal conditions. Still, I looked at the display a little bit more in detail today and found several small but definitely visible and noticeable scratches along very straight lines all over the display. The straightness of these scratches can only imply that this comes from the keyboard, or maybe from small dirt particles resting on it.

    I actually was kinda shocked that the display of the MPB is that sensible towards dust or the keyboard itself and immediately bought and applied a screen protection, which, of course, looks ridiculous.

    Did anyone of you have the same problem, or is my display not properly aligned?

    Unfortunately I can not provide any photos since the protective cover is already attached and overlays the scratches.
     
  2. xraydoc macrumors 604

    xraydoc

    Joined:
    Oct 9, 2005
    Location:
    192.168.1.1
    #3
    I haven't noticed anything of the sort, but make sure you're not putting pressure on the top lid when it's in your laptop bag.
     
  3. sn0warmy, Jan 14, 2017
    Last edited: Jan 14, 2017

    sn0warmy macrumors 6502a

    sn0warmy

    Joined:
    Mar 26, 2009
    Location:
    Denver, CO
    #4
    ^ This. The keyboard leaving marks on your screen is not specific to the 2016 models. This has been an issue on the older MBPs as well. It seems that this happens when people throw their MBP in a bag with other crap that puts excessive pressure on the top lid of the computer.

    I travel with my MBP often but always put it in it's own travel bag with a couple of cables but nothing that puts pressure on the screen. I have never had any screen scratching issues with my 2013 MBP, 2015 MBP or current 2016 MBP.
     
  4. moTo3101 thread starter macrumors newbie

    Joined:
    Nov 1, 2016
    #5
    Hm this might be the reason. I guess I need to empty my bag a little then :) Thanks for your help!
     
  5. LogiLink macrumors newbie

    LogiLink

    Joined:
    Dec 30, 2016
    Location:
    Poland
    #6
    Yep ! On Early 2015 - many and noticeable scratches.
     
  6. ice29 macrumors member

    ice29

    Joined:
    Dec 9, 2016
    Location:
    Switzerland
    #7
    I have the 2015 rMBP - most of the time after a few days/weeks of use, those lines from keyboard is just dirt and grease, and can be easily cleaned with a cloth. But I already have a scratch from spacebar in the middle of the display - guess it happened during travelling, where even though the laptop was in a separate compartment of the backpack, there were still things that pressed on the lid... Use some kind of keyboard cover (any kind of thin cloth) since then, plan to do it also with the new one when I get it
     
  7. Brookzy macrumors 601

    Brookzy

    Joined:
    May 30, 2010
    Location:
    UK
    #8
    I was cleaning my screen today and noticed some little scratches. Clearly not from the keyboard because they aren't straight, but it does appear that the screen scratches easily. I've cleaned all my MacBook screens in the same way with microfibre cloths for years and haven't noticed any scratches until now.

    Annoying, though unnoticeable during normal use. (Note the photo is with flash enabled and so is not indicative of how it looks in normal light.)

    IMG_4755.JPG
     
  8. honeybadger1022 macrumors member

    honeybadger1022

    Joined:
    Jan 2, 2017
    #9
    I just returned a refurbished one a few days ago for screen scratches. Definitely not freeze or lint tech and sat there for 20 minutes trying to get it off. No avail. Paying so much for something like that to happen is not my cup of tea. Still on the Mac train though. Gonna invest in a keyboard cover before I buy a new one.
     
  9. Brookzy, Jan 15, 2017
    Last edited: Jan 15, 2017

    Brookzy macrumors 601

    Brookzy

    Joined:
    May 30, 2010
    Location:
    UK
    #10
    After further reflection I have remembered I had an incident a few weeks ago when cleaning my keyboard with compressed air where the straw came loose and was propelled towards the MacBook (whoops!). I thought it hit the keyboard but I suppose the screen scratch must have been from that. So I should retract my claim that the display scratches easily because it probably wasn't scratched by my normal wiping with a cloth. Be careful when using compressed air people! ;)
     
  10. fs454 macrumors 65816

    Joined:
    Dec 7, 2007
    Location:
    Los Angeles / Boston
    #11
    This happens on all rMBP models 2012 to present, unfortunately. If you stuff your bag tightly, there's pressure on the display from the keys and trackpad area. If you put something inside to protect it, I'd imagine the pressure against the screen would be notably worse in the same situation, albeit pushing into a softer surface. I'm torn on the issue, but I feel like adding thickness in between and then shoving it in my sleeve + backpack worries me about putting more undue pressure on the screen from the inside.
     
  11. rik7614 macrumors newbie

    Joined:
    Apr 28, 2017
    #12
    Hi,
    Yes definitely there is a problem with the new macbook pro i have a single hair line print on my macbook pro 2016 13" module. I have changed the whole display 2 times and still i am getting the line.
    I went to the apple authorised care centre and one of the technician even said that its because of some pressure of some heavy press on my lid that is so unreal because i don't carry my macbook pro anywhere it's just home use.
    i have changed for 2 time and now it's same they don't replace the whole laptop and i am tried of visiting them again and again leaving my laptop to them for the repair.

    Worst decision of my life that i moved from Linux to Mac.
     
  12. malekjaroslav macrumors newbie

    malekjaroslav

    Joined:
    Jul 14, 2017
    #13
    Did they replace it free of charge or you paid for the 2 displays?
     
  13. Cloudane, Jul 14, 2017
    Last edited: Jul 14, 2017

    Cloudane macrumors 68000

    Cloudane

    Joined:
    Aug 6, 2007
    Location:
    Sweet Apple Acres
    #14
    AFAIK the rMBPs have a coating on them. I imagine the scratches will be in that, since obviously a coating is not as robust as the glass it's sitting on. It's called a "microscratch" and is a developed imperfection in the coating not a scratch to the screen itself. The way to tell is if you can't really see it if the screen is on and only spot it if you're looking at various angles in bright daylight (i.e. only if you're looking for it) then it's a microscratch.

    Phones and tablets suffer from this a lot, no matter how careful you are with them - your fingernails can scratch it, the insides of your pocket can, everything. It's best not to worry yourself over it, since they're only visible when you're purposely looking for flaws.

    For phones I use a tempered glass screen protector (mostly so I can say it's immaculate when it comes to eBay time and not worry about trying to explain microscratches in the description in case I get a fussy buyer, as this confuses people and they avoid bidding), not sure I'd trust a giant 15" one not to pull the coating off when it's removed though!
     
  14. Rocko99991 macrumors 6502

    Rocko99991

    Joined:
    Jul 25, 2017
    #15
    Making up new names for something doesn't change what they are. It's a scratch. Whether it's in the coating or the glass, does not matter.
     
  15. peraspera macrumors member

    peraspera

    Joined:
    Dec 17, 2016
    #16
    I know of two people who have run into having keyboard marks on their screens when there was no question of the issue being caused by pressure on the lid. Apple did replace the screens but offered no insight as to what had happened.

    My guess is that there are two possibilities. One is that residual heat from the keyboard hastens screen delamination. The second is that off-gassing of the acidic oils that everyone's fingers secrete is etching the surface coating of the screen with no direct contact between the keys and screen needed for the damage to occur. Heat would make that problem worse as well.

    Both of these people have had success in preventing the problem by waiting until their MBPs cool down before closing the lid and by using microfiber keyboard covers. However, there is a chance that the microfiber can absorb a sufficient amount of skin oil to transfer to the screen although neither have run into this problem. Also, they have mentioned that their MBPs close slightly less tightly but neither have run into that causing any hinge issues.

    I use a clear keyboard protector when using my 2015 MBP which I remove before closing it after it is cool. My screen is pristine. However, most fast typists who need to do a lot of typing without benefit of an external keyboard understandably don't find keyboard protectors to generally be a good solution.
     

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