MacBook Pro (2016) Crashed and Will Not Restart

[SaddleSC]

I had the strangest thing happen this afternoon. I was using my 3-month old MBP TB (Fall 2016) watching Netflix while answering a few emails and it unexpectedly crashed. I got some error message and then a black screen.

I held down the power button and the computer will boot back up (to the log in screen). It prompts me for my password (as it usually does when powered completely off) and after entering the password, a progress bar is displayed for a few seconds and then the screen goes black again. If I press the power button, it turns back on to the log in screen and the cycle repeats itself.

I can boot into recovery mode (if I need to re-install the operating system), but I was hoping it wouldn't come to that.

Does anybody have any advice to reset the computer without wiping the drive and starting fresh? Has anyone else had this happen?

I have been using MacOS for 15 years and I have never had a crash like this before...very strange.
Any advice is greatly appreciated!

 

[jerryk]

Take it in and have them run diagnostics on it.

 

[ZapNZs]

I am guessing you already tried the PRAM/SMC reset
I am also guessing when in the Recovery HD, you ran Disk Utility First Aid

With the 2011s with the dGPU, a similar loop would happen to some users when the GPU began to fail, but it would more often go to the white screen of death than it would a black screen. However, I doubt it is the same issue (especially if yours is a 13 since it wouldn't have a dGPU...)

 

[yogeewan]

Boot up and press cmd+s. it will take you to classic shell.

Type these 3 commands one at a time

/sbin/fsck -fy
/sbin/mount -uw /
rm -f /Library/Preferences/com.apple.loginwindow.plist
rm -f /var/db/.AppleUpgrade
reboot

 

[BrianBaughn]

Boot up and press cmd+s. it will take you to classic shell.

Type these 3 commands one at a time

/sbin/fsck -fy
/sbin/mount -uw /
rm -f /Library/Preferences/com.apple.loginwindow.plist
rm -f /var/db/.AppleUpgrade
reboot

Never blindly enter commands that are posted at a forum like this unless there's a good explanation to go along with them.

 

[dotdotdot]

This happened to my 2nd 2016 MacBook Pro (on my 3rd now and hoping it doesnt happen again)

For me, it was a memory failure.

Restart your computer but hold down "D," this brings up hardware diagnostics. If it detects anything it will let you know.

 

[yogeewan]

Never blindly enter commands that are posted at a forum like this unless there's a good explanation to go along with them.

Sorry, I thought it was an emergency and therefore posted the procedure first.

This happens sometimes when the login window plist gets corrupted. I had this happen to me, during an upgrade of the OS, but it could happen even during the download of the upgrade. All this does is deletes the respective plists and the apple upgrade variable, which will in turn get created again on the next boot.

This was an old solution which seems to work even now.

https://community.spiceworks.com/how_to/82502-mac-mac-boots-to-a-black-screen-with-cursor

 

[dtrain035]

Similar thing happened to me after 3 days. Tried to reset everything with Apple Phone support. Determined the hard drive failed and was not recoverable. They had to send me a replacement. Hopefully not the case but a possibility.

 

[Lobwedgephil]

I was browsing macrumors today, my 2016 just crashed to black screen, and won't boot back up at all, get nothing. Apple supports says I have to take it into a store. Never had this kind of issue.

 

[RobinInOR]

And mine did that last month. Logic board failed.

 

[robotica]

Sounds like ssd failure