MacBook Pro 2016 keeps crashing during sleep

Discussion in 'macOS Sierra (10.12)' started by Menopause, Jan 5, 2017.

  1. Menopause macrumors 6502a

    Menopause

    Joined:
    Feb 26, 2011
    #1
    My Touchbar MacBook Pro 2016 running macOS Sierra 10.12.2 (16C68) keeps crashing and restarting by itself every time I put it to sleep. I've tried disconnecting everything and it still happens, so it is not due to any of my external accessories (LG UltraFine 5K Display, keyboard, USB hubs etc.). A complete erase and install without Time Machine restore didn't help either.

    Does it happen to anybody else? Any idea what may be causing it? :( Crash report below. Many thanks.



    Anonymous UUID: BE8EF3AA-304E-503C-ED5D-D40F5847BB62

    Thu Jan 5 20:28:31 2017

    *** Panic Report ***
    Panic(CPU 0): Unresponsive processor, this CPU timed-out during cross-call
    RAX: 0x0000000000000002, RBX: 0xffffff8056c38b90, RCX: 0x0000000009000000, RDX: 0xffffff81db33e088
    RSP: 0xffffff81db33dcf0, RBP: 0xffffff81db33dcf0, RSI: 0xffffff8056c38b90, RDI: 0xffffff81db33e088
    R8: 0xffffff801c0671b0, R9: 0xffffff801c0671b0, R10: 0xffffff801c0671b0, R11: 0xffffff801c0cefa0
    R12: 0xffffff81db33e088, R13: 0xffffff801b908370, R14: 0x0000000000000000, R15: 0xffffff81db33dd40
    RFL: 0x0000000000000046, RIP: 0xffffff801b89fddb, CS: 0x0000000000000008, SS: 0x0000000000000010
    Backtrace (CPU 0), Frame : Return Address
    0xffffff81db33db90 : 0xffffff801ba05291
    0xffffff81db33dbf0 : 0xffffff801b8a3a6f
    0xffffff81db33dcf0 : 0xffffff801b932fda
    0xffffff81db33ddb0 : 0xffffff801b9f8887
    0xffffff81db33ddd0 : 0xffffff801ba0f2d3
    0xffffff81db33de40 : 0xffffff801ba0eded
    0xffffff81db33df50 : 0xffffff801ba0dd8b
    0xffffff81db33df70 : 0xffffff801ba05291
    0xffffff81db33dfd0 : 0xffffff801b8a3909
    0xffffff923c983f70 : 0xffffff801b90a67e
    0xffffff923c983fb0 : 0xffffff801b8a0af7

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    16C68

    Kernel version:
    Darwin Kernel Version 16.3.0: Thu Nov 17 20:23:58 PST 2016; root:xnu-3789.31.2~1/RELEASE_X86_64
    Kernel UUID: 8DF81F81-019F-348E-B47E-40A4484B9E21
    Kernel slide: 0x000000001b600000
    Kernel text base: 0xffffff801b800000
    __HIB text base: 0xffffff801b700000
    System model name: MacBookPro13,3 (Mac-A5C67F76ED83108C)

    System uptime in nanoseconds: 39045458724364
    last loaded kext at 37020317002754: com.apple.driver.usb.cdc.acm 5.0.0 (addr 0xffffff7f9fdef000, size 57344)
    last unloaded kext at 36897903623580: com.apple.driver.usb.cdc.ecm 5.0.0 (addr 0xffffff7f9fd6e000, size 49152)
    loaded kexts:
    com.steelseries.ssenext.driver 0.97
    com.apple.filesystems.afpfs 11.0.3
    com.apple.nke.asp-tcp 8.0.1
    com.apple.driver.AppleHSBluetoothDriver 104
    com.apple.driver.AppleHIDALSService 1
    com.apple.driver.AudioAUUC 1.70
    com.apple.driver.AGPM 110.23.14
    com.apple.driver.ApplePlatformEnabler 2.7.0d0
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleHDA 278.56
    com.apple.driver.AppleGraphicsDevicePolicy 3.13.78
    com.apple.driver.AppleUpstreamUserClient 3.6.4
    com.apple.driver.pmtelemetry 1
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.kext.AMDFramebuffer 1.4.8
    com.apple.iokit.IOBluetoothSerialManager 5.0.2f4
    com.apple.driver.AppleIntelPCHPMC 1.1
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.kext.AMDRadeonX4100 1.4.8
    com.apple.driver.AppleIntelSKLGraphics 10.2.2
    com.apple.driver.AppleEmbeddedOSSupportHost 1
    com.apple.driver.AppleHV 1
    com.apple.kext.AMD9500Controller 1.4.8
    com.apple.driver.AppleMCCSControl 1.2.15
    com.apple.driver.AppleMuxControl 3.13.78
    com.apple.driver.AppleIntelSKLGraphicsFramebuffer 10.2.2
    com.apple.driver.SMCMotionSensor 3.0.4d1
    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
    com.apple.driver.AppleThunderboltIP 3.0.8
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
    com.apple.BootCache 40
    com.apple.filesystems.hfs.kext 366.30.3
    com.apple.driver.AppleTopCaseHIDEventDriver 104
    com.apple.driver.AirPort.Brcm4360 1130.3.1a4
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleACPIButtons 5.0
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 5.0
    com.apple.driver.AppleAPIC 1.7
    com.apple.nke.applicationfirewall 172
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.driver.usb.cdc.acm 5.0.0
    com.apple.driver.usb.cdc.ecm 5.0.0
    com.apple.security.SecureRemotePassword 1.0
    com.apple.iokit.IOSCSIBlockCommandsDevice 394.30.2
    com.apple.driver.AppleUSBAudio 307.7
    com.apple.iokit.IOUSBMassStorageDriver 131.1.1
    com.apple.driver.usb.AppleUSBHub 1.1
    com.apple.driver.AppleThunderboltPCIUpAdapter 2.1.1
    com.apple.driver.AppleThunderboltDPOutAdapter 4.6.1
    com.apple.driver.IOBluetoothHIDDriver 5.0.2f4
    com.apple.driver.usb.IOUSBHostHIDDevice 1.1
    com.apple.driver.usb.cdc.ncm 5.0.0
    com.apple.driver.usb.AppleUSBiBridge 1.0
    com.apple.driver.usb.cdc 5.0.0
    com.apple.driver.usb.networking 5.0.0
    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1
    com.apple.driver.AppleUSBHostMergeProperties 1.1
    com.apple.kext.triggers 1.0
    com.apple.driver.DspFuncLib 278.56
    com.apple.kext.OSvKernDSPLib 525
    com.apple.iokit.IOBluetoothHostControllerUARTTransport 5.0.2f4
    com.apple.iokit.IOBluetoothHostControllerTransport 5.0.2f4
    com.apple.iokit.IOBluetoothFamily 5.0.2f4
    com.apple.iokit.IOSurface 153.3
    com.apple.driver.AppleSSE 1.0
    com.apple.driver.AppleHDAController 278.56
    com.apple.iokit.IOHDAFamily 278.56
    com.apple.iokit.IOAudioFamily 205.11
    com.apple.vecLib.kext 1.2.0
    com.apple.kext.AMDSupport 1.4.8
    com.apple.driver.AppleSMBusController 1.0.14d1
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.iokit.IONDRVSupport 513.1
    com.apple.driver.AppleGraphicsControl 3.13.78
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.IOPlatformPluginFamily 6.0.0d8
    com.apple.AppleGraphicsDeviceControl 3.13.78
    com.apple.iokit.IOAcceleratorFamily2 289.27
    com.apple.iokit.IOGraphicsFamily 513.1
    com.apple.driver.AppleSMC 3.1.9
    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
    com.apple.driver.AppleIntelLpssUARTv1 3.0.60
    com.apple.driver.AppleIntelLpssUARTCommon 3.0.60
    com.apple.iokit.IOSerialFamily 11
    com.apple.iokit.IOSCSIArchitectureModelFamily 394.30.2
    com.apple.driver.CoreStorage 540.30.1
    com.apple.filesystems.hfs.encodings.kext 1
    com.apple.driver.AppleHIDKeyboard 197
    com.apple.driver.AppleMultitouchDriver 368.7
    com.apple.driver.AppleInputDeviceSupport 76.4
    com.apple.driver.AppleHSSPIHIDDriver 49
    com.apple.driver.AppleThunderboltDPInAdapter 4.6.1
    com.apple.driver.AppleThunderboltDPAdapterFamily 4.6.1
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.1
    com.apple.driver.AppleHSSPISupport 49
    com.apple.iokit.IO80211Family 1200.12.2
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.driver.corecapture 1.0.4
    com.apple.driver.AppleIntelLpssSpiController 3.0.60
    com.apple.iokit.IONVMeFamily 2.1.0
    com.apple.driver.AppleThunderboltNHI 4.1.8
    com.apple.driver.AppleHPM 3.0.9
    com.apple.iokit.IOThunderboltFamily 6.3.3
    com.apple.driver.AppleIntelLpssI2CController 3.0.60
    com.apple.driver.AppleIntelLpssDmac 3.0.60
    com.apple.driver.AppleIntelLpssI2C 3.0.60
    com.apple.driver.AppleIntelLpssGspi 3.0.60
    com.apple.driver.usb.AppleUSBXHCIPCI 1.1
    com.apple.driver.usb.AppleUSBXHCI 1.1
    com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
    com.apple.iokit.IOUSBFamily 900.4.1
    com.apple.driver.AppleEFINVRAM 2.1
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.KernelRelayHost 1
    com.apple.iokit.IOUSBHostFamily 1.1
    com.apple.driver.AppleBusPowerController 1.0
    com.apple.driver.DiskImages 444.30.5
    com.apple.iokit.IOStorageFamily 2.1
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 5.0
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1
    com.apple.kec.corecrypto 1.0
    panic(cpu 3 caller 0xffffff801ba10ba5): "mp_cpus_call_wait() timeout, cpus: 0x1"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3789.31.2/osfmk/i386/mp.c:1207
    Backtrace (CPU 3), Frame : Return Address
    0xffffff9237f33a90 : 0xffffff801b8f211c
    0xffffff9237f33b10 : 0xffffff801ba10ba5
    0xffffff9237f33b60 : 0xffffff801ba1085c
    0xffffff9237f33c60 : 0xffffff801ba114a5
    0xffffff9237f33c90 : 0xffffff801b902a54
    0xffffff9237f33cc0 : 0xffffff801b90291c
    0xffffff9237f33d00 : 0xffffff801bedcfd3
    0xffffff9237f33d60 : 0xffffff801bf0782e
    0xffffff9237f33de0 : 0xffffff801bea740c
    0xffffff9237f33e50 : 0xffffff801bea4594
    0xffffff9237f33eb0 : 0xffffff801bea12c2
    0xffffff9237f33ef0 : 0xffffff801bea1142
    0xffffff9237f33f30 : 0xffffff801bebcd81
    0xffffff9237f33f80 : 0xffffff801bebc4dc
    0xffffff9237f33fb0 : 0xffffff801b8a0af7

    BSD process name corresponding to current thread: kernel_task
    Model: MacBookPro13,3, BootROM MBP133.0226.B08, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.38f6
    Graphics: kHW_AMDRadeonPro460Item, AMD Radeon Pro 460, PCIe, 4096 MB
    Graphics: kHW_IntelHDGraphics530Item, Intel HD Graphics 530, Built-In
    Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
    Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x15A), Broadcom BCM43xx 1.0 (7.21.171.68.1a4)
    Bluetooth: Version 5.0.2f4, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    PCI Card: pci1b73,1100, USB eXtensible Host Controller, Thunderbolt@70,0,0
    USB Device: USB 3.0 Bus
    USB Device: iBridge
    USB Device: USB 3.0 Bus
    USB Device: USB3.1 Hub
    USB Device: USB3.0 Hub
    USB Device: HD-PATU3
    USB Device: Rugged USB3 THB
    USB Device: Hub
    USB Device: LG UltraFine Display Camera
    USB Device: USB2.1 Hub
    USB Device: USB2.0 Hub
    USB Device: Razer Mamba Dock
    USB Device: Griffin PowerMate
    USB Device: USB 2.0 Hub
    USB Device: SteelSeries Apex M800 Keyboard
    USB Device: Hub
    USB Device: USB Controls
    USB Device: USB Audio
    Thunderbolt Bus: MacBook Pro, Apple Inc., 12.11
    Thunderbolt Device: UltraFine 5K, LG Electronics, 3, 9.4
    Thunderbolt Bus: MacBook Pro, Apple Inc., 12.11
     
  2. Rok73 macrumors 65816

    Rok73

    Joined:
    Apr 21, 2015
    Location:
    Planet Earth
    #2
    Do you have any shady 3rd party software installed?

    However, please download Etrecheck https://etrecheck.com/download/EtreCheck.zip

    Let it run once and post the result here. To do this please click on the "+" symbol plus.jpg and paste the result there.
     
  3. FreakMaster macrumors newbie

    FreakMaster

    Joined:
    Jan 10, 2017
    #3
    I am getting the same problem. Every time my mbpro 15" touch bar goes to sleep while connected to my external 4k LG I have to force restart since it wont wake up.
     
  4. Rok73 macrumors 65816

    Rok73

    Joined:
    Apr 21, 2015
    Location:
    Planet Earth
    #4
    Going to sleep is not force rebooting as mentioned by OP.
     
  5. gregor.hoch macrumors member

    Joined:
    Apr 5, 2011

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