Macbook Pro 2016 TB kernel panics daily - what does this log say

tonynz · Feb 5, 2017

Hi there,

My new MBP is kenerl panicing daily. Can someone please have a look at my log to see what's wrong?

Code:

{"os_version":"Watch OS 3.0 (14Y502)","incident_id":"70DE8FC8-B73C-4080-A27C-7E8226D79A22","timestamp":"2017-02-05 11:19:02.25 +0000","bug_type":"210"}
{
  "panicString" : "Debugger message: WDT timeout\n9s ago: 2802l3 2702m10000004\/3 2702l3 2602m10000004\/3 2602l3 2502m10000004\/3 2502l3 2402m10000004\/3 2402l3 2302m1000\nMemory ID: 0x1\nOS version: 14Y502\nKernel version: Darwin Kernel Version 16.1.0: Thu Sep 29 20:11:11 PDT 2016; root:xnu-3789.24.3~1\/RELEASE_ARM_T8002\niBoot version: iBoot-3406.20.16\nsecure boot?: YES\nPaniclog version: 5\nKernel slide:     0x000000001c600000\nKernel text base: 0x9c601000\nEpoch Time:        sec       usec\n  Boot    : 0x589253f4 0x000598dd\n  Sleep   : 0x5896e224 0x00093b57\n  Wake    : 0x5896f596 0x0008395d\n  Calendar: 0x589709e7 0x00057447\n\nTotal cpu_usage: 14018185\nThread task pri cpu_usage\n0x800a7c80 kernel_task 0 6125166\n0x80143900 kernel_task 0 6139633\n\nPanicked task 0x80092580: 10453 pages, 100 threads: pid 0: kernel_task\nPanicked thread: 0x800a7c80, backtrace: 0x9c9e7af8\n\t\t  lr: 0x9c6da839  fp: 0x9c9e7b28\n\t\t  lr: 0x9cb1c1c9  fp: 0x9c9e7f98\n\t\t  lr: 0x9d06d6cd  fp: 0x9c9e7fa8\n\t\t  lr: 0x9d0882e5  fp: 0x9c9e7fe8\n\t\t  lr: 0x9c94d7ed  fp: 0x9c9e7ff8\n\t\t  lr: 0x9c605ae0  fp: 0x90e13fa8\n\t\t  lr: 0x9c60749c  fp: 0x00000000\n\n     \n",
  "product" : "iBridge1,1",
  "incident" : "70DE8FC8-B73C-4080-A27C-7E8226D79A22",
  "build" : "Watch OS 3.0 (14Y502)",
  "date" : "2017-02-05 11:19:00.94 +0000",
  "crashReporterKey" : "c0dec0dec0dec0dec0dec0dec0dec0dec0de0001",
  "kernel" : "Darwin Kernel Version 16.1.0: Thu Sep 29 20:11:11 PDT 2016; root:xnu-3789.24.3~1\/RELEASE_ARM_T8002",
  "memoryStatus" : {"memoryPressure":{"pagesWanted":0,"pagesReclaimed":0},"decompressions":0,"compressorSize":0,"jetsamLevel":0,"memoryPages":{"fileBacked":8020,"inactive":1946,"active":3334,"wired":26871,"speculative":4508,"throttled":1626,"purgeable":4,"free":87494},"compressions":0,"busyBufferCount":0,"pageSize":4096},
  "processByPid" : {
    "0" : 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maflynn · Feb 5, 2017

tonynz said:
My new MBP is kenerl panicing daily

If its new, take it back. A new machine shouldn't have any KPs

Ries · Feb 5, 2017

Watchdog Timeout. The kernel continuously sends a "I'm alive and working signal" to a hardware circuit. If it fails to do that, the circuit invokes a "die" interrupt to tell the kernel it's sick and needs to do something about it. Likely a driver is locking up the kernel due to a bug or hardware defect.

dhw01 · Feb 5, 2017

I have no idea, but wondering whether you use apple watch unlock?
I'm not familiar with mbp2016 but the crash log seems to be for Watch OS 3?

Jaekae · Feb 5, 2017

does it happen with no external hardware plugged in? My 2016 mbp kernel panics when i have my apogee thunderbolt card connected. And apogee said that apple know about the problem and that they are working to fix it, and they said also that its not only thunderbolt soundcards that have the bug, its other thunderbolt devices too. Maby even some usb devices dont know

throAU · Feb 5, 2017

As above.

Its a brand new machine, you should not be getting kernel panics.

KPs are one of two things:

- hardware problems
- serious driver/firmware/kernel bugs

Given that every 2016 mac on the internet is not experiencing the same problems you are, the most likely scenario is broken hardware.

Stop wasting time trying to diagnose it, it's a new machine - take it back and get a new one.

edit:
that KP looks like it is mentioning watchOS? In any case, above applies. You're unlikely to fix it yourself and the machine is under warranty...

btw. not trying to be nasty about it - but really, there's not much you'll be able to do as an end user to fix it, and your warranty exists for this sort of thing...

Mindinversion · Feb 5, 2017

Clock Watchdog timeout is not enough voltage to the cpu.

Jaekae · Feb 5, 2017

dhw01 said:
I have no idea, but wondering whether you use apple watch unlock?
I'm not familiar with mbp2016 but the crash log seems to be for Watch OS 3?

the touch bar use the same OS as the watch. So maby a hardware problem with the touch bar

tonynz · Feb 6, 2017

throAU said:
As above.

Its a brand new machine, you should not be getting kernel panics.

KPs are one of two things:

- hardware problems
- serious driver/firmware/kernel bugs

Given that every 2016 mac on the internet is not experiencing the same problems you are, the most likely scenario is broken hardware.

Stop wasting time trying to diagnose it, it's a new machine - take it back and get a new one.

edit:
that KP looks like it is mentioning watchOS? In any case, above applies. You're unlikely to fix it yourself and the machine is under warranty...

btw. not trying to be nasty about it - but really, there's not much you'll be able to do as an end user to fix it, and your warranty exists for this sort of thing...

It's currently about two-three months old, will they give me a new machine? Applecare hasn't been much help over the phone.

tonynz · Feb 6, 2017

Hi guys,

In my previous threads, I posted about how my new MBP is KP and people have said to take to Apple and get it replaced.

Original post here

Since it's about 2.5 months old and that I have APPLE CARE, what's the best way I can get it replace with a new unit?

*edit* ordered on launch day!

Samuelsan2001 · Feb 6, 2017

They will replace or repair probably repair you have no way to force a replacement without it failing for the same thing 3 times. So no they will repair it under the terms of your warranty and applecare that you accepted when you bought the machine and warranty.

Calby · Feb 6, 2017

They I'll repair it, change the logic board.

Here in Sweden it's backorderd for 30 days so they swap the machine after 1 week according to our laws as they can't provide with a repair that within the time limit.

bjet767 · Feb 6, 2017

Take it in!

Fishrrman · Feb 6, 2017

NO ONE HERE can answer with authority as to what Apple will do.

It's up to YOU to take the computer to the nearest Genius Bar along with some supporting evidence (such as pics of the panics on a phone, etc.).

Let them handle it...

maflynn · Feb 6, 2017

tonynz said:
best way I can get it replace with a new unit?

Odds are you won't get a brand new machine, they'll repair your existing machine

noteple · Feb 6, 2017

Sooner you get it to Apple the sooner they can try to resolve the problem.
Just refrain from telling them how to fix it.

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