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Joyful1

macrumors newbie
Original poster
Oct 19, 2021
8
4
Thought I would start a new thread for fear of it getting lost in all the other threads on here about this issue. I have a 2017 13" MacBook Pro that developed the dreaded 'stagelights' effect. I couldn't get it fixed via the consumer law in the UK as it was bought for me through a company that someone worked for at the time but the person no longer worked there.

I spoke to Apple on chat/phone on numerous occasions but all they said was the 2017 Macs were not in the repair programme so I couldn't have a free repair. I took it to my local Apple shop and they told me the same, that it would cost approx £500 - £600. I was also having a problem with sticky keys so I once again went on chat and told them about that issue. They made me an appointment for the Genius Bar to have the keyboard looked at.

I was seen by a great guy at the Genius Bar who explained my Mac was just out of warranty for the keyboard repair, I also bought up the Flexgate problem with the screen. He told me to go home and gave me a number to call for Customer Care, I rang the number and got through to a Senior Technician who said he would issue a 'CS' code (Customer Satisfaction) to give me a free repair.

Back to the Genius Bar and the same guy I saw before told me he would repair everything under the CS code. So Apple gave me a new screen, a new keyboard and put a new battery in my MacBook Pro. As you can imagine I was highly delighted and my faith was restored in Apple. I thought I would share this with you all and tell you that persistence worked in the end and just to add, I never made demands or lost my temper with these guys.
 

comradetim

macrumors newbie
Dec 18, 2021
1
1
Hey can you share some more details regarding the 'CS' code and how did you contact that Senior Technician. It would be lifesaving for my machine.
 
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Joyful1

macrumors newbie
Original poster
Oct 19, 2021
8
4
My message above is all I can tell you really, the number I rang was the Apple Care UK number and I asked to speak with a Senior Technician. I didn't request the CS code (I knew nothing of them), it was just issued to me for the problem with my sticky keyboard. Good Luck
 
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