MacBook Pro 2017, keyboard marks on screen

salivan

macrumors regular
Original poster
Jun 10, 2015
123
27
After screen replacement I find these marks on the screen.
I don't remember if my previous screen had same issues, but some Macs throughout years have shown this problem to various degree.

I'm still under warranty, is this battle worth pursuing? :)

It is pretty annoying through:



Cleaning it constantly will probably damage coating too :/
 

sunapple

macrumors 68000
Jul 16, 2013
1,862
2,693
The Netherlands
Is it a defect though? My 2015 15" MBP has these marks too, but I'm assuming this could only be prevented if the display didn't flex (which makes it touch the keys). Or maybe put something between the screen and keyboard? Something super thin?
 

salivan

macrumors regular
Original poster
Jun 10, 2015
123
27
Is it a defect though? My 2015 15" MBP has these marks too, but I'm assuming this could only be prevented if the display didn't flex (which makes it touch the keys). Or maybe put something between the screen and keyboard? Something super thin?
My Mac sits on desk, in clamshell mode whole year. I don't see how I could flex the screen if I don't put books over it.

:D I won't comment on your other suggestions, thanks but no thanks, I won't be bothered with babysitting it.

It could easily mean that case is bent only slightly to have keys stuck to screen.
 

IngerMan

macrumors 65816
Feb 21, 2011
1,343
305
Michigan
Under Warranty I would definitely get that fixed. That should not happen under normal use. Just a suggestion I always have used a $10 Radtech cloth on both my TB laptops from day one. Its convenient and I always have something to wipe the dust off the screen
IMG_1317.jpeg
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Painter2002

macrumors 65816
May 9, 2017
1,074
755
Austin, TX
I myself have had a few of these keyboard marks on the screen, and with a little light moderate rubbing with a very, very lightly moistened microfiber cloth, and these spots came off. I have seen other users post similar results. I’d give that a shot before taking it in. Could just be a little finger oil from the keys.
 

salivan

macrumors regular
Original poster
Jun 10, 2015
123
27
I have this on my mid-2012 MBP and 2015 rMBP. Luckily only visible when you shine a light at the screen.
You mean permanent ones? I can clean them off with microfiber without much effort.
 

cfdlab

macrumors regular
Feb 26, 2008
117
151
My Mac sits on desk, in clamshell mode whole year. I don't see how I could flex the screen if I don't put books over it.
Surely this indicates a defective laptop. You should try your luck at the apple store to fix this.
 

sunapple

macrumors 68000
Jul 16, 2013
1,862
2,693
The Netherlands
My Mac sits on desk, in clamshell mode whole year. I don't see how I could flex the screen if I don't put books over it.

:D I won't comment on your other suggestions, thanks but no thanks, I won't be bothered with babysitting it.

It could easily mean that case is bent only slightly to have keys stuck to screen.
Ah, you've never actually moved the laptop. Well, that would've been useful to know I guess. Mine sits in a bag two times a day.

I wouldn't replace my screen for something this minor, especially if I never saw the inside of the laptop anyway. Something like a microfiber cloth could be worth the investment (time-wise).

But whatever, do what you want.
 

SmackBookPro

macrumors 6502a
Jan 11, 2018
501
350
This happened me, I use mine inside an Incase sleeve in a backpack daily.

I took it to Apple and just said I was disappointed because I'd spent so much on the computer for it to perform this way under heavy use as I bought into the Pro marketing. And that I was also contemplating a 15" model too for my work use (some truth in that!) down the line but was then questioning it.

Apple replaced it for me with no arguing. Though in my case once you wiped it all off some scratch lines persisted. They tried in store to wipe em but saw it for themselves. Then took it in. Took about 4 days, not bad.

The invoice said £390. They recommended a piece of paper but quite an un-elegant solution.

I'm an Apple Care customer. My normal warranty would have been up on the 9th Oct on my 2017 nTB 13" base model. Two more years of Apple Care left.

It's happening again. I think it's a design flaw.

My plan: keep taking it to Apple every 3 months for a new screen. You do the math on that one. Perhaps they'll engineer this problem out in the next model. I'll put my 15" plans on hold for now for the 2020 redesign. My two years of warranty will be out then. Time for a new machine and I'll sell this one with it's (9th??) new screen lol
 
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salivan

macrumors regular
Original poster
Jun 10, 2015
123
27
This happened me, I use mine inside an Incase sleeve in a backpack daily.

I took it to Apple and just said I was disappointed because I'd spent so much on the computer for it to perform this way under heavy use as I bought into the Pro marketing. And that I was also contemplating a 15" model too for my work use (some truth in that!) down the line but was then questioning it.

Apple replaced it for me with no arguing. Though in my case once you wiped it all off some scratch lines persisted. They tried in store to wipe em but saw it for themselves. Then took it in. Took about 4 days, not bad.

The invoice said £390. They recommended a piece of paper but quite an un-elegant solution.

I'm an Apple Care customer. My normal warranty would have been up on the 9th Oct on my 2017 nTB 13" base model. Two more years of Apple Care left.

It's happening again. I think it's a design flaw.

My plan: keep taking it to Apple every 3 months for a new screen. You do the math on that one. Perhaps they'll engineer this problem out in the next model. I'll put my 15" plans on hold for now for the 2020 redesign. My two years of warranty will be out then. Time for a new machine and I'll sell this one with it's (9th??) new screen lol
Do all your replacement screens have keyboard marks on it?
Not just permanent ones, I mean the dirt.
 

SmackBookPro

macrumors 6502a
Jan 11, 2018
501
350
Do all your replacement screens have keyboard marks on it?
Not just permanent ones, I mean the dirt.
I'm unsure what you're asking

But when they replace the screen it's with a brand new, unmarked screen.
Then the marks return over time.


Just left my Mac up on Sunday to Apple. It's a 70 mile drive to the Belfast store. Waiting for the call to come and collect it now.

The guy said it's due to using it on the go and in a backpack (even within a sleeve) slight pressure is causing them to touch, ultimately marking the screen.

Question is, what sort of hard shell case could prevent this once and for all?
 

sunapple

macrumors 68000
Jul 16, 2013
1,862
2,693
The Netherlands
This happened me, I use mine inside an Incase sleeve in a backpack daily.

I took it to Apple and just said I was disappointed because I'd spent so much on the computer for it to perform this way under heavy use as I bought into the Pro marketing. And that I was also contemplating a 15" model too for my work use (some truth in that!) down the line but was then questioning it.

Apple replaced it for me with no arguing. Though in my case once you wiped it all off some scratch lines persisted. They tried in store to wipe em but saw it for themselves. Then took it in. Took about 4 days, not bad.

The invoice said £390. They recommended a piece of paper but quite an un-elegant solution.

I'm an Apple Care customer. My normal warranty would have been up on the 9th Oct on my 2017 nTB 13" base model. Two more years of Apple Care left.

It's happening again. I think it's a design flaw.

My plan: keep taking it to Apple every 3 months for a new screen. You do the math on that one. Perhaps they'll engineer this problem out in the next model. I'll put my 15" plans on hold for now for the 2020 redesign. My two years of warranty will be out then. Time for a new machine and I'll sell this one with it's (9th??) new screen lol
[...]
Question is, what sort of hard shell case could prevent this once and for all?
Wait what? You honestly think it's worth the effort having your MacBook 'repaired' every three months, which mean losing it for four days at a time?

A microfiber cloth resolves the whole issue and is way more elegant than a hard shell case in my opinion. Oh, and also more elegant than having your screen replaced all the time... :rolleyes:
 

SmackBookPro

macrumors 6502a
Jan 11, 2018
501
350
Wait what? You honestly think it's worth the effort having your MacBook 'repaired' every three months, which mean losing it for four days at a time?

A microfiber cloth resolves the whole issue and is way more elegant than a hard shell case in my opinion. Oh, and also more elegant than having your screen replaced all the time... :rolleyes:

The four days is inconvenient as I depend on my Mac for work and a living basically. Though this time I'm amidst setting up Office 365 for the company so am getting away with it.

Yeah I had an excellent microfibre but too thick to leave jammed in the Mac permanently. The Radtech comes out at about £25 for a little cloth.

Apple may keep replacing it because it costs them a few hundred (according to their own crappy pricing) and maybe in the next model they'll overcome this problem entirely. They only know one language: money. Was the same back with my white MacBook, kept cracking. Kept saying they'd fix it. Next release was a unibody where that problem was just impossible. Hoping for the same luck here
 

sunapple

macrumors 68000
Jul 16, 2013
1,862
2,693
The Netherlands
The four days is inconvenient as I depend on my Mac for work and a living basically. Though this time I'm amidst setting up Office 365 for the company so am getting away with it.

Yeah I had an excellent microfibre but too thick to leave jammed in the Mac permanently. The Radtech comes out at about £25 for a little cloth.

Apple may keep replacing it because it costs them a few hundred (according to their own crappy pricing) and maybe in the next model they'll overcome this problem entirely. They only know one language: money. Was the same back with my white MacBook, kept cracking. Kept saying they'd fix it. Next release was a unibody where that problem was just impossible. Hoping for the same luck here
Yeah, the plastic MacBook really couldn't be fixed without a different design and that might be the same case for this problem. Did take them a few generations though before ditching the plastic, so I'd still get the cloth.
 
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Chocomonsters

macrumors regular
May 22, 2007
138
22
Does your laptop sits flat on the surface? If not your battery maybe swollen and pushing your keyboards up against the screen.
 

matram

macrumors member
Sep 18, 2011
93
36
Sweden
From my side I just use a sheet of paper, A4 as I am in Europe, 120g stock, that I put on top of the keyboard and top case. That seems to do the trick nicely.

Had the same problem as the OP on my two previous MBP, no longer any problem!
 
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