MacBook Pro 2018 keyboard issues after 15 days

mbp2018user

macrumors newbie
Original poster
Jan 4, 2019
2
0
I've recently sold my "old" MacBook Pro 2017 non Touchbar after it had 2 keyboard replacements since I wanted the touchbar and quad core of the new 2018 MacBook Pro (..and because I wanted to get ridi of they keyboard being a time bomb)

I've bough the 2018 MacBook Pro exactly 15 days ago, only used it at home and mostly with an external keyboard / mouse / display. So the MacBook pretty much sat there for 15 days doing not getting touched. I didn't even eat near it, nothing like that.

Today I used it on the train and immediately noticed that my "i" key is getting registered twice when I press it, or sometimes not at all. (The same issue the keyboard on my 2017 MacBook got replaced the first time, but with a different key).

Is this a joke? The 3rd generaton butterfly keyboard was supposed to be better! Broken after 15 days?! Which is "coincidentally" 1 day after my 14-day return timeframe.
 

vertical smile

macrumors 68040
Sep 23, 2014
3,942
5,139
Take it to an Apple store, they might refund it. I got a refund for the core solo Mac Mini that I had for almost a month.

Especially with the Christmas holiday, the Apple Stores might be a little relaxed with the return policy on devices with issues.
 

mbp2018user

macrumors newbie
Original poster
Jan 4, 2019
2
0
Take it to an Apple store, they might refund it. I got a refund for the core solo Mac Mini that I had for almost a month.

Especially with the Christmas holiday, the Apple Stores might be a little relaxed with the return policy on devices with issues.
I bought it at a 3rd party store. Even they might take it back due to some christmas program, but I don't want to. I like the machine. It's just mind boggling that the keyboards are so fragile that they break after 15(!!) days.
 

Painter2002

macrumors 65816
May 9, 2017
1,074
755
Austin, TX
You have a one year manufacturer warranty on the item through Apple. If there is an issue with the keyboard, I’d just take it to Apple and kindly explain the issue and they should take care of it for you.

The 2018 model doesn’t seem to have been as widely effected by keyboard issues, so you may have just been unlucky.
 

Wags

macrumors 65816
Mar 5, 2006
1,109
693
Nebraska, USA
Such a lottery on these keyboards. Sorry to hear you getting hit on back to back machines. Different versions too.
 

cherrybombaz

macrumors member
Oct 18, 2011
41
5
I've had the same repeating key issue on my Macbook Pro 2018 13". I've only had the laptop for two months, and I never use it around food or crumbs. It looks like there's a thread over at Apple support forums with many people having the same repeating key issue; for me the "t" key will register "tt" sometimes. Was really hoping that the keyboards would be fixed... For now, I sent the laptop in for repair and I think they're going to replace the top case.
 

SDColorado

Contributor
Nov 6, 2011
4,268
4,214
Highlands Ranch, CO
I've had the same repeating key issue on my Macbook Pro 2018 13". I've only had the laptop for two months, and I never use it around food or crumbs. It looks like there's a thread over at Apple support forums with many people having the same repeating key issue; for me the "t" key will register "tt" sometimes. Was really hoping that the keyboards would be fixed... For now, I sent the laptop in for repair and I think they're going to replace the top case.
I have only experienced the non-responsive key issue, with 2 machines now. So far luckily not the repeating key issue, but I can't say I am in any way surprised by yours or the OP's post based on my own experiences. One had the issue within the 14-day return period, my current machine is a little over 2 months old and recently had the "e" become unresponsive. I mashed it repeatedly until it became responsive again and so far it has been working OK for the past week or so, but I don't have much faith in it for the long term :)
 
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cerberusss

macrumors 6502a
Aug 25, 2013
869
325
The Netherlands
I bought it at a 3rd party store. Even they might take it back due to some christmas program, but I don't want to. I like the machine. It's just mind boggling that the keyboards are so fragile that they break after 15(!!) days.
I think you're obstructing yourself. On one hand you don't want the keyboard, on the other hand you don't want to bring it back. Wishing that the keyboard magically works, that is just giving yourself a problem.

(At the same time, I get it's ridiculous and the keyboard really is the weakest link in the chain here.)